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Service Introduction and Release Manager

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Euronext

Nov 11, 2024

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Porto
  • Quick Apply

AI generated summary

  • You need IT experience in operations or project management, programming skills, a grasp of the software development lifecycle, strong communication, and interpersonal skills, plus a service-oriented mindset.
  • You will manage the SIM process, ensure smooth project transitions, oversee service readiness, coordinate releases, mitigate risks, and align schedules with stakeholders for seamless operations.

Requirements

  • Skilled IT professional with experience in operation maintenance or as a project manager on application and infrastructure projects;
  • As SI manager you will act as Process expert and therefore be primarily responsible for continuously improving the efficiency of the SIM framework with the authority to say no if requirements are not met;
  • As RM is required programming skills and experience in software infrastructure and configuration management and a deep understanding of the software development lifecycle;
  • Thrive in a team-oriented and high paced environment, building and maintaining good relations;
  • Knowledge of Central Securities Depositary Environment and relevant processes is a plus;
  • Passionate about the job, motivated by challenges, hands-on, and focused on delivery;
  • Strong sense of service, transparent in case of difficulties;
  • Logical, demonstrating critical thinking and willingness for improvements;
  • Active listener with structured and coherent communication skills, capable of explaining complex technical topics to diverse audiences;
  • Ability to create and execute project plans to achieve objectives;
  • Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
  • Excellent written and spoken communication skills;
  • Ability to interact with senior management elements and influence decision makers;
  • Availability to travel;
  • Fluent in English. Proficiency in French and other European languages, including Portuguese, is a plus.

Responsibilities

  • Be responsible for the SIM process ensuring seamless collaboration between projects and our operational stakeholders. The SIM goal is to secure a safe introduction of project services into our production environments with minimal disruption and no impact.
  • Oversee Service Introduction Management processes and procedures;
  • Ensure effective cooperation between projects and receiving stakeholders through strong stakeholder management and project management skills;
  • Facilitate sign off activities before transition of new and changed services into Operations;
  • Ensure that new and changed services are fit for purpose and transitioned into Euronext Securities environment effectively.
  • Liaise with project and programme teams to ensure the correct process and governance is followed and close collaboration with Release Managers for go/no go decisions for project Technical/User Go Lives.
  • Manage risks and resolve challenges that impact release scope, quality, and schedules;
  • Plan and communicate release windows, cycles across portfolios/components and crucial release plans and changes focusing on different environments, including external clients, production, internal testing, and Q&A environments.
  • Coordinate processes between different teams (possibly in various locations);
  • Initiate, manage, plan, and negotiate release activities including validating release notes;
  • Conduct release readiness and milestone reviews;
  • Maintain release schedules for every core and transversal service, ensuring alignment with major vendors and stakeholders;
  • Research new software development and the best methods and techniques for managing configurations based on business needs;
  • Ensure clear requirements across dependent project streams for effective releases.

FAQs

What is the main responsibility of a Service Introduction Manager?

The main responsibility of a Service Introduction Manager is to oversee the Service Introduction Management process, ensuring seamless collaboration between projects and operational stakeholders, with the goal of securing a safe introduction of project services into production environments.

What skills are required for the Service Introduction and Release Manager role?

The role requires strong stakeholder management and project management skills, programming experience, a deep understanding of the software development lifecycle, and the ability to create and execute project plans.

Is experience in the Central Securities Depositary Environment necessary?

While not mandatory, knowledge of the Central Securities Depositary Environment and relevant processes is considered a plus.

Is proficiency in languages other than English necessary for this position?

Fluency in English is required, and proficiency in French and other European languages, including Portuguese, is considered a plus.

Will I be working independently or as part of a team?

You will be working in a team-oriented environment, where collaboration and maintaining good relationships are key.

What values does Euronext promote in the workplace?

Euronext promotes values of Unity, Integrity, Agility, Energy, and Accountability, emphasizing respect, transparency, adaptability, and motivation.

Does the company support professional development and continuous improvement?

Yes, the Service Introduction Manager is expected to continuously improve the efficiency of the SIM framework and be responsible for facilitating improvements.

Will there be opportunities to travel for this position?

Yes, the role requires availability to travel as part of its responsibilities.

What is the significance of the "go/no go" decision in this role?

The "go/no go" decision is crucial for determining the transition of new and changed services into Operations, ensuring readiness and alignment with project requirements.

Is this position open to candidates from diverse backgrounds?

Yes, Euronext is committed to being an equal opportunity employer and values the unique talents of individuals from diverse backgrounds.

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Euronext

Finance
Industry
1001-5000
Employees

Mission & Purpose

Euronext is a pan-European stock exchange that operates markets in several countries, including the Netherlands, France, Belgium, and Portugal. It provides a platform for trading in a wide variety of financial instruments, including equities, bonds, derivatives, and ETFs. Their ultimate mission is to connect European economies to global capital markets, fostering growth and innovation. Their purpose is to offer efficient, transparent, and sustainable financial markets that empower companies and investors to make informed decisions and drive economic progress.