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Service Line Specialist-IOA

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Cognizant

15d ago

  • Job
    Full-time
    Expert Level
  • Consulting
    Sales & Business Development

AI generated summary

  • You need 10+ years in client-facing roles, team leadership skills, industry relationships, global service delivery understanding, and tech solution knowledge. Experience in matrixed and virtual environments is preferred.
  • You will drive market strategy, manage sales pipelines, build client relationships, develop proposals, oversee IOA solutions, and engage in demand generation to win new business in the lending industry.

Requirements

  • A minimum of 10 years of experience in a client facing role or account leadership role in professional services or management consulting firms.
  • Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment.
  • Strong experience with the global service delivery model.
  • Bachelor’s Degree OR equivalent combination of education, training, and experience.
  • Relationships at senior levels within the relevant industry segments.
  • Knowledge of how matrix structures work across global markets.
  • Strong analytical and consultative selling approach.
  • Global Business Services - Client-facing GBS project experience is preferred.
  • Technology - Understanding of technology solutions is required, especially how it affects business and operations.
  • Professional Contacts - Existing strong relationships with third-party advisors, industry analyst, and potential C-level buyers is preferred.
  • Matrixed Organization - Experience working in a highly matrixed organization is preferred.
  • Virtual Work Environment - Experience working in a virtual home/office work environment is preferred.

Responsibilities

  • Market strategy development – drive the market strategy for the assigned industry segment including but not limited to profitable revenue growth, competitive differentiation, industry partnerships and practice investments.
  • Drive pipeline & sales origination for focus segments across emerging and traditional industry companies that have unique requirements for operational scale.
  • Develop trusted relationships with senior client executives and partner for mutual success.
  • Drive best-in-class client propositions, partnering with solutions, delivery, process excellence and automation teams.
  • Closing sales - The main responsibility and focus of the role will be the growth of our IOA business within the lending industry. Specifically, responsible for winning new deals in customer accounts per assigned targets.
  • Sales plan creation - A critical early task will be developing and executing a growth plan for selected verticals.
  • Pipeline management - Among the critical tasks likely be featured in the sales plans, would be developing new opportunity as well deal renewal pipeline, qualifying high priority deals, and winning new business in line with agreed targets.
  • Demand generation - To work with IOA lending teams to identify prospects, create marketing plans and take responsibility to engage new clients in conversation.
  • Proposal development - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams.
  • IOA solution development oversight- As a pursuit leader, partner with IOA solution architects, delivery teams and other horizontal practices such as contact center, collections, HR, F&A, et al to create effective deal solutions.
  • Deal shaping / pricing development- Develop creative deals, commercial structures and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional finance teams.
  • Market intelligence - Provide competitive intelligence associated with market pricing and specific competitor strengths, weaknesses, tactics, etc.
  • Marketing - Leverage Cognizant’s marketing organization and capabilities to create innovative marketing activities targeted for specific sales opportunities and general local market brand building.
  • C-Level Client relationship building - Build relationships across CXO levels in client organizations and developing executive level relationships.
  • Regular third-party intermediary interaction - Participate /lead in industry analyst and deal advisor events, meetings, forums, Cognizant capability pitches, etc. to develop deeper industry connects in relation to our client pursuits.
  • Renewal deals in the industry - Build relationships with the potential customers by working with Cognizant’s commercial markets (Industry Vertical teams). Build disruptive propositions to hunt and win new deals.

FAQs

What is the primary role of a Service Line Specialist in IOA at Cognizant?

The primary role involves driving sales and business development in the Banking, Payments, and Lending industry, including market strategy development, pipeline management, and building relationships with senior client executives.

What qualifications are required for this position?

A minimum of 10 years of experience in a client-facing or account leadership role in professional services or management consulting is required, along with a Bachelor’s Degree or equivalent experience.

Is experience in the Banking, Payments, or Lending industry necessary?

While not explicitly stated, experience in these industries would be beneficial given the focus on driving growth in the IOA business unit within these sectors.

What level of travel is expected for this role?

The position requires a willingness to travel 40-60% of the time each week, depending on customer and prospect requirements.

What key competencies are emphasized for this position?

Key competencies include deep understanding of BPO services, experience in IOA solution development, strong communication skills, and the ability to lead diverse teams.

Are there opportunities for professional development within Cognizant?

Yes, Cognizant promotes a culture of partnership, innovation, and excellence, which provides opportunities for professional growth and development.

Does this role require building relationships at the C-level?

Yes, building relationships across CXO levels in client organizations is a critical aspect of this role.

What kind of working environment can one expect in this role?

The role is in a fast-paced, client-focused environment, and may involve working independently in a self-directed manner. A hybrid work format is supported.

Is prior consulting experience preferred for this position?

Yes, prior experience in professional services or management consulting is preferred, as it aligns with the responsibilities of the role.

What type of individuals does Cognizant look for in terms of company culture?

Cognizant values individuals who are passionate about driving organizational change within a professional atmosphere that emphasizes partnership, innovation, and excellence.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.