You should have 1-2 years of front-office banking experience, a degree, bilingual skills, cash handling comfort, computer proficiency, and be aged 22-25. Be well-groomed and presentable.

You will manage cash and non-cash transactions, ensure speed and accuracy, meet customer needs, and identify additional business opportunities to enhance customer loyalty.

Customer Relations

Banking & Finance

India

Hyderabad

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.

Finance

Kotak Mahindra Bank 

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      <li>Cash Management – Cash/Non-cash transactional activities</li>Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
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     Maintaining speed and accuracy of transactional processes.<br>
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     Sensation of the use of other business opportunities.<br>
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      <li>Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth</li>
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     Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
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     Speed and accuracy of transaction.
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     Exploitation of other business opportunities sensed.
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     Providing quality of experience that will ensure retention and positive word-of-mouth.
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     EXPERIENCE, QUALIFICATIONS &amp; QUALITITIES
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     Experience of 1-2 years only. The experience should have been in the front-office of banks.
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     Graduate.
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     Well groomed and presentable.
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     Bilingual proficiency: English and local language
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     Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
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     Computer proficiency a must.
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     AGE: 22-25 years
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     OTHERS:
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     Reporting to: Service Manager / Branch Manager (depending on size of branch)
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     TARGET:
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     ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange
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     THE ROLE (bold):
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     REVENUE GENERATION, CUSTOMER ACQUISITION, <b>CUSTOMER RETENTION </b>, <b>COST EFFICIENCY THROUGH PROCESS</b>
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     KRAs:
    
   
   
   
    
     
      Cash Management – Cash/Non-cash transactional activitiesRedress customer needs pertaining to cash, DDs, cheque deposits, general information.
     
    
   
   
   
    
     Maintaining speed and accuracy of transactional processes.
     
    
   
   
   
    
     Sensation of the use of other business opportunities.
     
    
   
   
   
    
     
      Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth
     
    
   
   
    
     Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
    
   
   
   
    
     Speed and accuracy of transaction.
    
   
   
   
    
     Exploitation of other business opportunities sensed.
    
   
   
   
    
     Providing quality of experience that will ensure retention and positive word-of-mouth.
    
    
   
   
    
     EXPERIENCE, QUALIFICATIONS & QUALITITIES
    
   
   
   
    
     Experience of 1-2 years only. The experience should have been in the front-office of banks.
    
   
   
   
    
     Graduate.
    
   
   
   
    
     Well groomed and presentable.
    
   
   
   
    
     Bilingual proficiency: English and local language
    
   
   
   
    
     Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
    
   
   
   
    
     Computer proficiency a must.
    
    
   
   
    
     AGE: 22-25 years
    
    
   
   
    
     OTHERS:
    
   
   
   
    
     Reporting to: Service Manager / Branch Manager (depending on size of branch)
    
    
   
   
    
     TARGET:
    
   
   
   
    
     ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange
    
   
   
   
    
     THE ROLE (bold):
    
   
   
   
    
     REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION , COST EFFICIENCY THROUGH PROCESS
    
   
  
 





Service Officer-BRANCH BANKING-Branch Banking

Requirements

Responsibilities

FAQs

What are the main responsibilities of a Service Officer in Branch Banking?

What qualifications are required for the Service Officer position?

What age range is preferred for applicants?

What type of work experience is necessary for this role?

Is bilingual proficiency required for this position?

Are there specific personal qualities sought after for this position?

Is computer proficiency a requirement for this job?

Who does the Service Officer report to?

What are the targets for this position?

What is the focus of this role?

Kotak Mahindra Bank

Mission & Purpose