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Service Sales Engineer, Trane UK Ltd

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Trane Technologies

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Engineering

AI generated summary

  • You need deep HVAC expertise, customer support skills, risk assessment knowledge, strong relationship-building abilities, sales reporting, and market analysis competencies for success.
  • You will target customers, develop sales strategies, conduct market research, provide technical support, assess needs, maintain CRM, collaborate with teams, and ensure customer satisfaction.

Requirements

  • Possess a deep understanding of Service solutions in the HVAC and Process Temperature Control., including process chiller units, temperature control units, related equipment and installations.
  • Provide technical guidance and support to customers, helping them select the most suitable Equipment solutions based on their specific requirements.
  • Comply with Risk Assessment Method Statements (RAMS) to evaluate customer needs and partner with Quality Health and Safety Environments (QHSE).
  • Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact.
  • Understand customer needs and provide timely and effective solutions, ensuring customer satisfaction and repeat business.
  • Prepare regular sales reports, including sales forecasts, pipeline updates and performance metrics.
  • Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and growth.

Responsibilities

  • Identify and target potential customers in various industries requiring Service solutions in the HVAC and Process Cooling.
  • Develop and implement sales strategies to generate leads and convert them into sales opportunities.
  • Conduct market research to identify trends, competitors, and potential business opportunities.
  • Build and maintain a strong sales pipeline, regularly updating the Customer Relationship Management (CRM) system with accurate and up-to-date information.
  • Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.
  • Possess a deep understanding of Service solutions in the HVAC and Process Temperature Control., including process chiller units, temperature control units, related equipment and installations.
  • Provide technical guidance and support to customers, helping them select the most suitable Equipment solutions based on their specific requirements.
  • Conduct site visits and assessments to evaluate customer needs, ensuring accurate and efficient Equipment solutions are proposed.
  • Comply with Risk Assessment Method Statements (RAMS) to evaluate customer needs and partner with Quality Health and Safety Environments (QHSE)
  • Collaborate with the engineering and project management teams to design and customize Equipment solutions based on customer specifications.
  • Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact.
  • Understand customer needs and provide timely and effective solutions, ensuring customer satisfaction and repeat business.
  • Conduct regular follow-ups with customers to ensure their ongoing needs are met and address any concerns or issues that may arise.
  • Provide after-sales support, including troubleshooting, maintenance advice, and coordination with the technical team.
  • Prepare regular sales reports, including sales forecasts, pipeline updates and performance metrics.
  • Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and growth.
  • Provide insights and recommendations to the management team to enhance sales strategies and achieve business objectives.

FAQs

What is the primary responsibility of the Service Sales Engineer at Trane UK Ltd?

The primary responsibility is to promote and sell Service solutions to new and existing clients, generate new business opportunities, build relationships with customers, and achieve sales targets.

What industries will I be targeting as a Sales Engineer?

You will be targeting various industries that require Service solutions in HVAC and Process Cooling.

What kind of support is expected to be provided to customers?

You are expected to provide technical guidance and support, helping customers select the most suitable equipment solutions based on their specific needs.

Is there a requirement for site visits?

Yes, conducting site visits and assessments to evaluate customer needs is a key responsibility of the role.

What tools will I use to manage customer relationships?

You will use a Customer Relationship Management (CRM) system to build and maintain a strong sales pipeline and keep accurate records.

Will there be collaboration with other teams?

Yes, you will collaborate with the marketing, engineering, and project management teams to develop solutions and promotional materials that support sales efforts.

What kind of reports will I be required to prepare?

You will prepare regular sales reports, including sales forecasts, pipeline updates, and performance metrics.

Is there any focus on customer satisfaction after the sale?

Yes, you are expected to provide after-sales support, including troubleshooting, maintenance advice, and addressing any customer concerns.

Does Trane UK Ltd offer competitive compensation?

Yes, Trane UK Ltd offers competitive compensation and comprehensive benefits programs.

Is Trane UK Ltd an equal opportunity employer?

Yes, Trane UK Ltd is an equal opportunity employer and considers all qualified applicants without regard to various protected statuses.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?