FAQs
What is the primary role for the ServiceNow position?
The primary role is to serve as a ServiceNow Tech Lead with hands-on experience in development and customization on the ServiceNow platform, specifically focusing on the GRC/IRM module.
How many years of experience are required for this position?
A minimum of 6 years of hands-on experience in ServiceNow development and customization is required.
Is prior experience with ITSM module integrations necessary?
Yes, prior experience and understanding of ServiceNow development and integrations for the ITSM module using REST API are necessary.
What levels of understanding are expected regarding Domain Separation within ServiceNow?
A basic understanding of Domain Separation inside the ServiceNow application domain is expected.
Will I need to manage scoped applications?
Yes, experience in scoped application management is required for this position.
What programming language skills are necessary for the ServiceNow role?
Experience in JavaScript within the ServiceNow platform is necessary.
Is experience in troubleshooting ServiceNow issues required?
Yes, candidates must have experience in ServiceNow issues analysis and fixing for ITSM modules.
Are upgrades and patching experience necessary for this role?
Yes, expertise in ServiceNow version upgrades and patching activities is required.
Will I be expected to lead a team in this position?
Yes, you will be expected to lead and mentor a team of ServiceNow engineers, providing guidance and fostering a collaborative work environment.
Is experience in ServiceNow DevOps or CI/CD advantageous?
Yes, experience working in ServiceNow DevOps, CI/CD, and integrations is considered an added advantage.
What kind of communication skills are required?
Excellent communication skills are required, along with experience liaising in a multi-stakeholder environment.
How should candidates adapt to business needs in this role?
Candidates should demonstrate a flexible and adaptive approach to accommodate changing business needs.