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Sexual Health Adviser

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Chelsea and Westminster Hospital NHS Foundation Trust

Yesterday

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You need excellent time management, multitasking skills, and strong communication abilities. Experience in STI/HIV management and a focus on patient care are essential.
  • You will manage STI/HIV results, provide patient-focused support via phone and online, conduct pre/post-test counseling, and oversee the e-service recall system while ensuring safeguarding protocols.

Requirements

  • You will need to have excellent time management skills to manage a range of worklists during your working days.
  • The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
  • We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails.
  • They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
  • The post holder will need to ensure that they provide a patient-focused service at all times.
  • The post is mainly online working and non-patient facing.
  • The post holder will be working independently within a team of junior and senior health advisers as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
  • To confidently and appropriately manage service users (SU's) who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
  • To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results.
  • In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
  • To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.
  • Some roles may require weekend shifts at multiple sites.

Responsibilities

  • You will need to have excellent time management skills to manage a range of worklists during your working days.
  • The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
  • We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails.
  • They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
  • The post holder will need to ensure that they provide a patient-focused service at all times.
  • The post is mainly online working and non-patient facing.
  • The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
  • To confidently and appropriately manage service users (SU's} who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
  • To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results.
  • In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
  • To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.

FAQs

What is the work schedule for the Sexual Health Adviser position?

The position is full-time, requiring 37.5 hours of work per week, Monday to Friday.

Is this role patient-facing?

No, the post is mainly online working and non-patient facing.

What qualifications or experience do I need to apply for this job?

The job requires an experienced, motivated, and enthusiastic individual, but specific qualifications or certifications are not detailed in the job description.

What types of clients will I be working with?

You will work with a diverse range of clients across London, primarily those diagnosed with sexually transmitted infections and individuals needing support for HIV and blood-borne viruses.

What are the main responsibilities of the Sexual Health Adviser?

Responsibilities include managing STI and HIV results over the phone and online, conducting pre and post HIV test counselling, handling safeguarding call backs, and facilitating access to ongoing care.

Are there any weekend shifts required for this position?

Some roles may require weekend shifts at multiple sites.

Who should I contact for further details or informal visits?

You can contact Sophie Jones, the Senior Sexual Health Adviser, at the email address sophie.jones77@nhs.net.

Is there a probationary period for this position?

Yes, employment is subject to a six-month probationary period.

How does the Trust prioritize sustainability and environmental impact?

The Trust is committed to sustainability through its Green Plan, aiming for net zero carbon emissions by 2045, and encourages staff to reduce their impact on carbon, waste, and pollution.

Does the Trust support diversity and equal opportunities?

Yes, the Trust is committed to equal opportunities and values diversity, believing it drives innovation and excellence, welcoming applications from underrepresented communities.

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Chelsea and Westminster Hospital NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.