Share.Market Content Writer

PhonePe

Oct 27, 2024

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Marketing

Requirements

* Domain expertise in understanding the Stock market - Terminologies, verbiage
* Amplify the voice of Share.Market to create a positive customer experience
* You will help improve how Share.Market interacts with its users and works hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
* Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
* Identify measures/communication changes that can be initiated based on analysis
* Measure and report the performance of all analysis undertaken and assess against goals
* On any given day you will be involved in the development of an interactive chatbot, work on new interaction models on the Share.Market App and aid customer support executives in delivering a customer experience that is par excellence
* You will also be taking on various communication requests that hit the communication team’s inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry
* Owning the help center experience for Share.Market, giving active inputs from a content perspective and as well as user journey
* We seek a self-starter with 3+ years of experience, who has an incredible eye for detail.
* Someone who is capable of understanding the nuances of customer psychology and is armed with strong narrative skills
* A candidate who can cogently and articulately present and defend creative work.
* A communication specialist who can collaborate with multiple verticals
* Should be well versed with Microsoft Excel, PowerPoint and Word
* Experience in working with a customer experience team will be a brownie point
* The key focus of this role is on aligning communication to customer expectations
* Bachelor’s /Master’s degree in English, Journalism or related field

Responsibilities

Domain expertise in understanding the Stock market - Terminologies, verbiage
Amplify the voice of Share.Market to create a positive customer experience
You will help improve how Share.Market interacts with its users and works hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Identify measures/communication changes that can be initiated based on analysis
Measure and report the performance of all analysis undertaken and assess against goals
On any given day you will be involved in the development of an interactive chatbot, work on new interaction models on the Share.Market App and aid customer support executives in delivering a customer experience that is par excellence
You will also be taking on various communication requests that hit the communication team’s inbox. Also, as we own customer communication, we need someone who is flexible and can easily adapt to the dynamic nature of the customer service industry
Owning the help center experience for Share.Market, giving active inputs from a content perspective and as well as user journey

FAQs

What is the role of the Share.Market Content Writer at PhonePe?

The Share.Market Content Writer will be responsible for creating engaging content to enhance customer experience, understanding stock market terminology, collaborating with various teams, and improving user interaction with Share.Market.

What qualifications are required for this position?

A Bachelor’s or Master’s degree in English, Journalism, or a related field is required, along with 3+ years of experience in content writing and a solid understanding of customer psychology.

Is prior experience in the stock market necessary for this role?

Yes, domain expertise in understanding the stock market terminology and verbiage is essential for effectively communicating and creating content that resonates with customers.

What skills are important for the Share.Market Content Writer role?

Key skills include strong narrative abilities, collaboration with multiple verticals, attention to detail, and proficiency in Microsoft Excel, PowerPoint, and Word.

Will the writer be involved in customer communication management?

Yes, the writer will own customer communication, handle various requests, and adapt to the dynamic nature of customer service needs.

What types of content will the writer create?

The writer will create content for multiple channels, including customer support materials, chatbots, help center content, and promotional materials.

Are there opportunities for career growth within the company?

Yes, PhonePe offers a dynamic work environment that encourages creativity and the opportunity to take on roles beyond defined job descriptions.

What employee benefits does PhonePe offer?

PhonePe offers a range of benefits, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and education assistance.

Is there a focus on customer experience in this role?

Yes, a key focus of the role is aligning communication with customer expectations and enhancing the overall customer experience through effective content strategies.

What is the company culture like at PhonePe?

PhonePe fosters a culture of empowerment, trust, and enthusiasm for technology, encouraging employees to take ownership of their work and innovate.

PhonePe

Technology

Industry

5001-10,000

Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user