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Shift Lead

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B&Q

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Colchester

AI generated summary

  • You should be customer-focused, detail-oriented, safety-conscious, a team player, energetic, and confident in making quick decisions to enhance the customer experience.
  • You will oversee daily operations, ensuring safety and smooth workflow, while deploying colleagues effectively and being the primary contact for customers and staff.

Requirements

  • Passionate about customers and doing the right thing for them.
  • Like to have a global view and not be constrained to specific areas of the store.
  • Safety conscious and use an eye for detail to spot compliance opportunities.
  • Enjoy interacting with colleagues and working in a team.
  • Like to bring energy to each day and motivate those around you.
  • Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

  • Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
  • Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
  • Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
  • Be the first point of contact for customers and colleagues.
  • Make sure our stores are safe at all times.

FAQs

What is the job title for this position?

The job title for this position is Shift Lead.

Is this position full-time or part-time?

This position can be full-time, part-time, or job share, requiring 36.75 hours per week.

What is the duration of the contract?

The position is a 12-month fixed term contract.

What is the salary for the Shift Lead position?

The full-time equivalent salary is £27,709.50 per annum, along with additional benefits.

What are the working hours for this role?

Shifts range from an earliest start time of 6am to a latest finish time of 10pm.

What are the key responsibilities of a Shift Lead?

Key responsibilities include overseeing daily store operations, ensuring colleagues are deployed effectively, being the first point of contact for customers and colleagues, and maintaining a safe store environment.

What qualities are required for a Shift Lead?

Candidates should be passionate about customers, have a global view of the store, be safety conscious, enjoy team interactions, bring energy to the workplace, and be confident in making decisions for customers.

What benefits does B&Q offer to Shift Leads?

B&Q offers a competitive salary, pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and various colleague wellbeing benefits.

How does B&Q ensure diversity and inclusion?

B&Q is committed to making the company diverse and representative of the communities it serves, providing networks for colleagues and allies to enhance diversity and inclusion efforts.

Who can I contact for support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or support during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors