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Shift Lead

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B&Q

27d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Bristol

AI generated summary

  • You should be customer-focused, detail-oriented, safety-conscious, enjoy teamwork, bring energy, and confidently make swift decisions.
  • You will oversee daily operations, ensure safety, deploy colleagues effectively, and be the primary contact for customers and staff to enhance their experience.

Requirements

  • Passionate about customers and doing the right thing for them.
  • Like to have a global view and not be constrained to specific areas of the store.
  • Safety conscious and use an eye for detail to spot compliance opportunities.
  • Enjoy interacting with colleagues and working in a team.
  • Like to bring energy to each day and motivate those around you.
  • Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

  • Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
  • Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
  • Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
  • Be the first point of contact for customers and colleagues.
  • Make sure our stores are safe at all times.

FAQs

What are the working hours for the Shift Lead position?

The Shift Lead position requires full-time work, totaling 36.75 hours per week, with shifts ranging from an earliest start time of 6am to a latest finish time of 9pm.

Is the Shift Lead position permanent?

Yes, the Shift Lead position is a permanent contract.

What is the salary for the Shift Lead role?

The full-time equivalent salary for the Shift Lead position is £27,709.50 per annum, which includes a store-specific location allowance of £0.51 per hour.

What benefits are included with the Shift Lead position?

Benefits for the Shift Lead position include an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more.

What qualities are needed for the Shift Lead role?

Candidates for the Shift Lead role should be passionate about customers, have a global view of store operations, be safety-conscious, enjoy teamwork, bring energy to each day, and be confident in making autonomous decisions.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to making the company more diverse and representative of the communities served by creating an inclusive environment where everyone feels they belong, with a variety of networks representing colleagues and allies.

Is there an opportunity for advancement from the Shift Lead position?

While specific advancement opportunities are not mentioned, the Shift Lead role positions employees in a pivotal management position that can lead to further career development within the company.

Who should I contact if I need assistance during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments or assistance during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors