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Shift Lead - Food - Reading

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Marks and Spencer

22d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Reading

AI generated summary

  • You must be 18 or older to comply with health and safety legislation and ensure workplace safety.
  • You will lead fill operations, coordinate resources, coach colleagues, ensure store cleanliness, model customer service, support team performance, and handle operational tasks and key holder duties.

Requirements

  • Under 18 disclaimer
  • To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Responsibilities

  • To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
  • Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
  • Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
  • Allocate resource effectively to deliver a quick payment experience
  • Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
  • Coordinate the team to deliver a clean, safe and well-presented store
  • Play their part in creating a great team atmosphere that is inclusive of everyone
  • Role model great Customer Service
  • Role model the M&S behaviours and Colleague Expectations across the store
  • Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
  • Support nearby stores if operationally required
  • Responsible for being a key holder and answering call outs as required
  • Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

FAQs

What are the working hours for the Shift Lead position?

The working hours for the Shift Lead position are as follows: Sunday 11:00 - 19:00, Monday 14:00 - 22:00, Tuesday 14:00 - 22:00, Thursday 14:00 - 22:00, and Saturday 14:00 - 22:00.

Is there an age requirement for this role?

Yes, to comply with health and safety legislation, colleagues in this role must be 18 years of age or older.

What is the main purpose of the Shift Lead role?

The main purpose of the Shift Lead role is to lead the fill operation, ensuring the sales floor is ready to trade, coordinating resources to serve, sell, and fill, and taking operational responsibility in the absence of the Colleague Manager.

What responsibilities does the Shift Lead have during the fill operation?

The Shift Lead is responsible for coordinating resource allocation, coaching colleagues on One Best Way, driving productivity, enabling operational processes, delivering a clean and safe store, and providing excellent customer service.

Are there any specific tasks related to the opening and closing of the store?

Yes, the Shift Lead is responsible for tasks such as being a key holder, handling cash, logging operational issues, managing temperature controls, and ensuring compliance during peripheral hours.

Is teamwork emphasized in this role?

Yes, creating a great team atmosphere that is inclusive of everyone is an important part of the Shift Lead role.

Will the Shift Lead be required to support other stores?

Yes, the Shift Lead may be required to support nearby stores if operationally necessary.

What kind of leadership is expected from the Shift Lead?

The Shift Lead is expected to role model excellent customer service, M&S behaviors, and colleague expectations while supporting Colleague Managers in recognizing and developing high-performing colleagues.

What qualities are needed to succeed in the Shift Lead role?

The role requires a proactive attitude, the ability to lead by example, strong organizational skills, and a commitment to fostering an inclusive team environment.

How can I apply for the Shift Lead position?

If you are ready to embrace the challenges of this frontline role, you can take your marks and apply today.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan