Shift Leader - East Hills (SE Calgary)

Canna Cabana

Jul 29, 2024

Applications are closed

Job
Full-time
Junior (1-2 years)
Calgary

Requirements

Qualifications:
Must have valid SellSafe and QCW to work in a retail cannabis store
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations
Additional points:
The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job.
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What is the job title being offered?

The job title being offered is Shift Leader - East Hills (SE Calgary).

What type of employment is being offered for this position?

This position is for part-time employment.

What qualifications are required to apply for the Shift Leader position?

Applicants must have a valid SellSafe and QCW license, completion of high school and college/CEGEP/vocational or technical training, a minimum of 2 years of work experience in the retail industry (preferably in cannabis), and various skills related to sales, customer service, and team management.

What are the primary duties of a Shift Leader at Canna Cabana?

The primary duties include supervising daily operations, overseeing staff in the absence of the Store Manager or Assistant Store Manager, handling customer service issues, ensuring store conditions meet established standards, managing inventory, and achieving sales targets.

Is experience in the cannabis industry preferred for this role?

Yes, experience in the cannabis industry is preferred.

What are the working conditions for this role?

Shift Leaders must be able to work nights, holidays, weekends, and at different locations as needed.

What interpersonal skills are necessary for this position?

Strong customer service, team-building, communication, and diplomacy skills are necessary for this position.

Does Canna Cabana provide opportunities for growth within the company?

Yes, the company offers significant opportunities for growth, experience, and learning, along with unlimited bonus earning potential.

How can I obtain the QCW license required to work in the cannabis industry?

To obtain the QCW license, please visit the following link: [AGLC - Working in the Cannabis Industry](https://aglc.ca/cannabis/working-cannabis-industry/requirements-retail-staff).

How will applicants be notified about their application status?

Only those selected for an interview will be contacted regarding their application status.

What should applicants expect regarding the overall job responsibilities?

Applicants should expect that the job posting reflects general duties; however, additional responsibilities and qualifications may be required.

Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics

Industry

51-200

Employees

2017

Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.