Shift Leader, MANGO Royalmount Montreal

MANGO

Jul 5, 2024

Applications are closed

Job
Part-time
Junior & Mid Level
Hospitality & Retail
Montréal

Requirements

Supervisory experience in a comparable retail environment
Proven ability to lead sales team; viewed as leader among peers
Demonstrated ability to achieve individual selling goals and metrics
Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
Exceptional interpersonal, communication and customer service skills
Ability to make decisions and mediate conflict within a team-environment
Proficient in windows-based software such as Excel, Word and Outlook
Ability to work a flex schedule (which includes nights, weekend and holiday availability)
Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
Ability to climb step stools and ladders
Ability to stand/walk for long periods at a time
Possess manual dexterity and hand-eye coordination
Ability to travel to other store locations (if needed) and attend district meetings
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
Ability to work as part of a team
Ability to effectively communicate with customers, peers, and management

Responsibilities

Provide and ensure legendary customer experiences consistently.
Execute on company strategies.
Train and motivate associates to improve selling and customer service performance.
Lead selling and service efforts as the MOD during scheduled shifts.
Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge.
Display expert product knowledge of product, company history, company policy and store/company strategies.
Assist in resolving customer service matters in absence of SM/AM
Communicate individual and team performance feedback to management
Ensure associates consistently demonstrate client service standards
Assist SM/AM in conducting new associate on-boarding and sales training.
Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM
Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM
Ensure associates receive scheduled breaks and meal periods in absence of SM/AM
Perform opening and closing duties when needed.
Perform merchandise flow duties for the sales floor and backroom as directed.
Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations
Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

FAQs

What are the primary responsibilities of a Shift Leader at MANGO Royalmount Montreal?

The primary responsibilities include providing legendary customer experiences, executing company strategies, training and motivating associates, leading selling and service efforts during scheduled shifts, assisting customers with wardrobe styling, and ensuring adherence to company policies and procedures in the absence of the Store Manager (SM) or Assistant Manager (AM).

What kind of supervisory experience is required for the Shift Leader position?

Supervisory experience in a comparable retail environment is required for the Shift Leader position.

How important is customer service in this role?

Customer service is crucial in this role, as the Shift Leader is expected to ensure that associates consistently demonstrate client service standards and to assist in resolving customer service matters when the SM/AM is absent.

What skills are necessary for being successful as a Shift Leader?

Successful Shift Leaders should possess exceptional interpersonal and communication skills, demonstrate the ability to lead a sales team, analyze sales reports, and have proficient knowledge of Windows-based software such as Excel, Word, and Outlook.

Does the Shift Leader need to have flexibility in their schedule?

Yes, the Shift Leader must be able to work a flexible schedule, which includes availability during nights, weekends, and holidays.

Is physical fitness a requirement for this role?

Yes, the position requires the ability to bend, lift, open, and move products and fixtures up to 50 lbs, as well as the capability to stand or walk for long periods.

What kind of decision-making skills are required for a Shift Leader?

The Shift Leader should have the ability to make decisions and mediate conflicts within a team environment.

What type of training will the Shift Leader be responsible for?

The Shift Leader will assist the Store Manager and Assistant Manager in conducting new associate onboarding and sales training.

Are there any requirements for traveling to other store locations?

Yes, the Shift Leader should be willing and able to travel to other store locations if needed and attend district meetings.

What is expected when it comes to providing leadership and assistance with merchandising?

The Shift Leader is expected to provide leadership or assistance with floor sets, window changes, and meet other merchandising and visual expectations.

What are the expected hours of operation for a Shift Leader?

The Shift Leader should be prepared to work according to the store's operating hours, which may include days, evenings, weekends, and holidays.

MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts

Industry

10,001+

Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.