shift supervisor - Store# 82796, 894 KINGSWAY

Starbucks

Oct 28, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Hospitality & Retail

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager in executing store operations during scheduled shifts, leading the team, providing legendary customer service, training new partners, maintaining store standards, and ensuring operational excellence.

What qualifications are required for the Shift Supervisor position?

Customer service experience in a retail or restaurant environment is required, along with effective communication skills, the ability to direct the work of others, and strong interpersonal skills.

What kind of environment does Starbucks promote for its employees?

Starbucks promotes a diverse and welcoming workplace that values individuals with diverse backgrounds and experiences, enabling better service to customers and communities.

How does Starbucks ensure employee training and development?

Starbucks ensures employee training and development by positively reinforcing successful performance, providing respectful and encouraging coaching, and offering feedback on partner performance during shifts.

Is there a focus on maintaining a positive workplace culture?

Yes, there is a strong focus on maintaining a positive team environment by recognizing changes in partner morale and communicating their impacts to the store manager.

What customer service behaviors are emphasized for a Shift Supervisor?

Shift Supervisors are expected to deliver legendary customer service, connect with customers, anticipate their needs, and respond to feedback to improve the overall customer experience.

What specific skills are necessary for this position?

Necessary skills include the ability to direct the work of others, learn quickly, communicate effectively, and work well as part of a team.

Does Starbucks consider applicants with criminal histories?

Yes, qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances.

Are there accommodations available for applicants with disabilities?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities and encourages them to reach out via the specified email for assistance.

What does the Shift Supervisor role involve regarding store operations?

The role involves executing store operations during scheduled shifts, organizing opening and closing duties, following operational policies, and ensuring compliance with cash management practices.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.