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Site Leader Customer Support Center - Full-time

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IKEA

Jul 27, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Berlin

Requirements

  • You are passionate and have a good understanding of how our customers act, feel and behave in the omnichannel environment. This allows you to perfect the customer experience along the overall customer journey and by that to continuously drive performance and growth
  • You have at least 5 years of experience working with sales/retail, customer experience/support or equivalent. Coming from a previous managerial role you are comfortable in leading and developing both people and our Customer Support business
  • You have good knowledge in Human Resources and possess good skills in collaborating with Social partners
  • You have strong interpersonal skills with the ability to build trustful relationships
  • You have a deep knowledge of site requirements i.e. Safety & Security, facility management, workplace, tooling, etc.
  • You have strong communication skills and the ability to act cross functionally in a matrix environment and truly share our IKEA values
  • You are fluent in German and very good in English

Responsibilities

  • Enable the implementation of the RCMP Country strategy in your site in order to ensure main business goals
  • In order to maximize co-worker engagement, site performance, consistent co-worker and customer experience, create and ensure a close collaboration within the Country RCMP Management Team
  • Nurture a strong IKEA culture and represent IKEA values in order to inspire co-workers to extraordinary achievements
  • Define and coordinate site specific development needs and initiatives, thus securing efficient operation and performance
  • Act as the legal representation of your site in relation to external parties
  • Act as the only responsible manager on site in order to ensure safety and security rules are in place and regulations are followed

FAQs

What is the job title for this position?

The job title is Site Leader Customer Support Center - Full-time.

Where is this position located?

This position is located at the Customer Support Center in Berlin-Lichtenberg.

What is the job ID for this position?

The job ID for this position is 250142.

What are some of the benefits offered with this position?

Benefits include a salary based on collective agreements, a full 13th salary as a Christmas bonus, vacation pay, a company pension scheme, 15% staff discount, discounted meals in the staff restaurant, bicycle leasing (JobRad), and more.

Is remote work an option for this position?

Yes, there is a possibility of partially working from home.

What are the educational and experience requirements for this role?

Candidates should have at least 5 years of experience in sales/retail, customer experience/support, or equivalent, and prior managerial experience is preferred.

What language skills are required for this position?

Fluency in German and very good English skills are required.

What personal qualities are important for this role?

Strong interpersonal skills, the ability to build trustful relationships, and effective communication skills are important.

What responsibilities will the Site Leader have regarding safety and security?

The Site Leader will be the only responsible manager on site to ensure that safety and security rules are in place and that regulations are followed.

Does this position require travel?

Yes, this role requires frequent travelling.

How can candidates apply for this position?

Candidates can apply by sending an online application with their complete application documents and cover letter, including salary expectations and their earliest start date.

What company values are emphasized for this role?

The Site Leader is expected to nurture a strong IKEA culture and represent IKEA values to inspire co-workers to extraordinary achievements.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.