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SLED Account Manager 3, Enterprise Direct Sales

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Comcast

22d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Atlanta

AI generated summary

  • You need a Bachelor's degree, 10+ years of experience, knowledge in network design, voice/data technologies, protocols, and customer equipment, plus flexibility for varied schedules and independent judgment.
  • You will manage sales and services for accounts, meet quotas, conduct reviews, identify growth opportunities, resolve issues, and collaborate with internal teams to ensure customer satisfaction.

Requirements

  • Bachelor's Degree
  • 10 Years +
  • Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Consistent exercise of independent judgment and discretion in matters of significance.

Responsibilities

  • Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
  • Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
  • Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What does the SLED Account Manager 3 role involve?

The SLED Account Manager 3 is responsible for selling Comcast Business Internet, Video, Voice, and advanced connectivity solutions to State, Local, and Education (SLED) customers. This includes managing relationships with government agencies, municipalities, public safety organizations, K-12 school districts, higher education institutions, and other public sector entities.

What are the core responsibilities of this position?

Core responsibilities include managing sales to local and regional accounts, meeting or exceeding sales quotas, generating new sales opportunities, conducting regular customer bill and business reviews, renewing customer contracts, and collaborating with internal teams to optimize sales and retention opportunities.

What level of experience is required for this position?

The role requires 10 years or more of relevant work experience.

What educational background is preferred for this position?

A Bachelor's Degree is preferred, though candidates with a combination of coursework and experience or extensive related professional experience may also be considered.

Is customer engagement a focus of this role?

Yes, proactive and consistent customer engagement is a key aspect of the role to understand business needs and identify upselling or cross-selling opportunities.

Who will the SLED Account Manager interact with at customer organizations?

The SLED Account Manager will sell and position services across multiple organizational levels, including C-level and executive personnel.

What kind of knowledge is required to succeed in this role?

The candidate should have in-depth knowledge of Comcast's products and services, pricing practices, and familiarity with network technologies and concepts related to voice and data networking.

How does Comcast support employee growth and development?

Comcast encourages lifelong learning and provides opportunities for employees to advance their careers while also supporting a culture of teamwork and inclusion.

Are there commission or bonus structures in place for this role?

Yes, most sales positions, including this one, are eligible for commission under applicable plans, while non-sales positions may be eligible for bonuses.

Is there a specific work schedule for this position?

The role requires regular, consistent, and punctual attendance, with possible nights, weekends, and variable schedules as necessary.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

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