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Solution Consultant - MCI (UK hours)

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MRI Software

Oct 26, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Cape Town
  • Quick Apply

AI generated summary

  • You must have strong communication skills, be detail-oriented and organized, handle enterprise accounts, work well with teams, and love technology. A BA/BS and 1-2 years of experience are needed.
  • You will manage projects, scope custom templates and reports, organize documents, conduct client calls, perform QA testing, and enhance processes while collaborating with internal teams and service providers.

Requirements

  • Exceptional oral and written communication skills that show enthusiasm, energy, and poise
  • Comfortable in a fast-paced environment that requires strong time-management skills
  • A record of success and have experience working with enterprise-level accounts
  • You are exceptionally organized, detail-oriented, and process driven, and can successfully manage multiple competing responsibilities at the same time
  • Ability to work with technical and functional business teams to get things done
  • You love technology and understand how it's best used. Wanting to learn more about AI is a plus!
  • BA/BS required; 1-2 years of work experience minimum
  • Not required, but nice to have: Knowledge of APIs, machine learning, SQL, data models, non-English languages, and legal/paralegal experience

Responsibilities

  • Understanding the purpose of the project (data extraction, data validation, integration etc)
  • Importing and organizing documents / doc sorting / doc preparation on the MCI platform
  • Project management / project plan creation
  • Scoping custom abstraction template in order to define the MCI data points that will be utilized in the abstraction to meet the project’s requirements
  • Scoping custom reports and sending them to GPS technical consultants in the form of technical specifications (ideally in pseudo code)
  • Regular cadence calls with clients throughout the course of the project implementation
  • Discussing missing documents and how they will be handled in the abstraction process
  • Perform quality assurance testing on custom outputs produced by technical consultants
  • Setting up the POC/Live project on the MCI platform and creating the extraction template
  • New user creation / user deactivation for clients
  • Speaking directly with service provider(s) that is assigned to the project and regular cadence calls with service provider PMs during implementation
  • Implementation closure – sign off from client that everything is implemented and get feedback on process
  • Solution Consultants will have access to and some familiarity with the target MRI systems to which data from MCI is exported e.g. ProLease, Horizon and PMX client systems
  • Track, manage and drive resolution of escalations with client and internal resources encountered a problem
  • Building process documentation and process optimization
  • Work with the rest of the GPS team to develop industry leading processes and best practices for delivering success to clients

FAQs

Do we support remote work?

Yes, we operate a hybrid working model, allowing for 3 days of working from home per week.

What are the working hours for this position?

This position requires working UK hours, specifically from 10:00 - 18:30 SA time, and until 19:30 during daylight saving.

What is the main responsibility of a Solution Consultant?

The main responsibility is to become a product expert, understand customer goals, coach clients on leveraging the product, and ensure they derive value from our platform.

What type of projects will I be handling?

You will be involved in projects related to data extraction, data validation, integration, and organizing documents on the MCI platform.

Is experience with technical systems required for this role?

While not required, familiarity with APIs, machine learning, SQL, data models, and related technical systems is considered a plus.

What qualifications are necessary for this position?

A BA/BS degree is required, along with a minimum of 1-2 years of work experience.

What perks does MRI Software offer to its employees?

MRI Software offers office breakfasts, quarterly lunches, medical aid, competitive pension plans, generous parental leave, 25 days of annual leave, flex time off, and tuition reimbursement schemes.

Is there an emphasis on diversity and inclusion in the company culture?

Yes, MRI Software is committed to being an inclusive employer and values diversity as critical to its success.

How frequently will I communicate with clients during projects?

You will have regular cadence calls with clients throughout the course of the project implementation.

What should I do if I am interested in this position but feel underqualified?

Don’t hesitate to apply! MRI Software acknowledges the confidence gap and imposter syndrome, and they would love to hear from you.

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.