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Spanish Customer Support Specialist

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HubSpot

Sep 26, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Berlin

Requirements

  • Are fluent in English and Spanish
  • Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Demonstrate a strong customer first mentality and enjoy helping others by adding longterm value
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
  • Are seeking to receive regular feedback and coaching, to help you learn and grow in your role
  • Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries
  • Enjoy building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
  • Embody our HEART values and add to our company culture

Responsibilities

  • Apply business acumen to our customer situations to proactively identify challenges and opportunities
  • Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
  • Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
  • Utilize the full potential of support resources and tools independently, and make sense of new and technical information
  • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time
  • Identify and diagnose software issues to fix and improve the product experience for our customers
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better
  • Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
  • Be a role model and trusted advisor on the team showcasing customer first mindset and taking ownership of even the most complex and sensitive issues

FAQs

What language skills are required for the Spanish Customer Support Specialist position?

Fluency in both English and Spanish is required for this role.

What are the primary responsibilities of a Customer Support Specialist at HubSpot?

The primary responsibilities include resolving product-related queries for customers, providing valuable support, identifying challenges and opportunities, troubleshooting technical issues, and ensuring a positive customer experience.

Is the role fully remote or office-based?

This role is hybrid, allowing for work from the Dublin or Berlin office, or remote/flex work options in Germany or Ireland.

What kind of environment does HubSpot promote within its support team?

HubSpot promotes a positive, inclusive, and psychologically safe environment that accepts all differences, making support a diverse and unique place to work.

What qualities are HubSpot looking for in candidates for this position?

HubSpot seeks individuals who are self-motivated, curious, possess a strong customer-first mentality, thrive in dynamic environments, and embody the company's HEART values.

Will I receive feedback and coaching in this role?

Yes, regular feedback and coaching will be provided to help you learn and grow in your role.

What technical skills are preferred for this position?

Candidates should enjoy building technical skills and acquiring in-depth knowledge about HubSpot products and related technical concepts.

Is there any support for candidates with disabilities?

Yes, HubSpot offers accommodations and assistance for candidates with disabilities during the interview process. Candidates can reach out using a specific form for this purpose.

Where is HubSpot's headquarters located?

HubSpot's headquarters is located in Cambridge, Massachusetts.

How has HubSpot been recognized in terms of workplace culture?

HubSpot has been named the #2 Best Place to Work on Glassdoor in 2022 and has received accolades for its award-winning culture from various organizations such as Great Place to Work and Comparably.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.