Spec., Customer Sales I

Cardinal Group Companies

May 29, 2025

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Sales & Business Development
Denver
Remote

Requirements

1-2 years of customer service and sales experience.
1-2 years of property management experience preferred.
High School Diploma or equivalent required.
Demonstrated ability to master evolving technological resources, including AI tools.
Elite communication and interpersonal skills.
Service-focused while creating memorable experiences internally and externally.
Focus on delivering a warm, friendly, and helpful experience for all prospective members.
Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred.
Moderate/High-level understanding of Microsoft and Google Office Suite.
Available to work evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

Operates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communities.
Effectively communicate community features and benefits to potential customers.
Qualify leads and identify customer needs to tailor sales presentations.
Handle customer inquiries and resolve issues professionally and efficiently.
Meet and exceed daily, weekly, and monthly sales targets.
Accurately record customer information and sales data in our CRM system.
Collaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accurately.
Partner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expert.
Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale.
Manage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion.
Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion.
Discover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search.
Produce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI tools.
Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders.
Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets.
Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager. Use these items to host bi-weekly status performance calls for assigned teams and communities.
Adhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application process.
Display Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residents.
Completes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of Leasing.

FAQs

Do we support remote work?

Yes, this position can be performed remotely or at our HQ office in Denver, CO.

What is the salary range for this position?

The salary range for this position is $18-$20 per hour, plus bonus potential.

What benefits does the company offer?

The company offers health, vision, dental, and pet insurance, as well as a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

What are the essential responsibilities of a Customer Sales Specialist?

Essential responsibilities include responding to inquiries from prospective residents, guiding applicants through the application and lease process, communicating community features, qualifying leads, and collaborating with onsite teams.

Is prior experience in property management required for this position?

While 1-2 years of property management experience is preferred, it is not strictly required. However, 1-2 years of customer service and sales experience is expected.

What technology skills are necessary for this role?

A demonstrated ability to master evolving technological resources, including AI tools, as well as knowledge of property management software such as Yardi, Rent Cafe, Entrata, Knock, or Realpage is preferred.

Are evenings and weekends required for this position?

Yes, availability to work evenings and weekends is required.

What kind of physical demands are expected in this role?

The role may require standing, walking, reaching, climbing, and the ability to access various areas of the property. Employees must be able to lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.

What should I expect during the interview process?

The interview process will likely evaluate your customer service and sales experience, your familiarity with property management, and your ability to utilize technology effectively in a sales environment.

How can one excel in this role?

To excel in this role, one should focus on providing exceptional customer service, mastering the community selling points, effectively utilizing technology and AI tools, and consistently meeting Key Performance Indicator (KPI) targets.

Cardinal Group Companies

To be the best place to work, in any industry, for Anyone, so we can build engaging communities where Residents thrive

Real Estate

Industry

1001-5000

Employees

Mission & Purpose

The strength of Cardinal is rooted in our identity. We know who we are – we are a culture-based company that attracts top talent, strives for excellence through team performance, and allows the percolation of the best ideas throughout the organization as a means of constant improvement in and throughout our businesses. We launch new opportunistic ventures in synergistic and complementary sectors. Our culture and our commitment to excellence have built a strong-and-valuable reputation in the labor, client, and equity markets.