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Specialist - NL Cards Disputes

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ING

Dec 13, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Manila
  • Quick Apply

AI generated summary

  • You must be a college graduate with 1 year of experience, detail-oriented, a quick learner, a collaborative team player, and willing to work nights and holidays. English proficiency is essential.
  • You will support the business by processing customer requests, encoding contacts, ensuring compliance with regulations, and reporting deviations, all while adhering to company policies and guidelines.

Requirements

  • A College Graduate with minimum 1-year professional working experience, ideally in a Shared Service or BPO environment.
  • Able to follow a range of mandatory process steps to ensure that work is carried out to the required standards.
  • Able to clearly communicate your analyses, ideas, results and thoughts is essential.
  • Able to show attention to detail and ability to follow complex workflow and procedures.
  • Able to learn processes, new tools and tasks quickly.
  • Able to achieve results, even under tough circumstances.
  • Highly collaborative and a strong team player.
  • Willing to obtain the certificates required as part of your activities and willing to become certified within 12 months for the required certifications (IDD, …)
  • Willing to work on night shifts, holidays and render overtime as needed.
  • Proficient in spoken and written English.

Responsibilities

  • Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.
  • Carefully encode customer contacts in the systems.
  • Operationally process the customer request in our systems.
  • Take into account the applicable legislation and regulations.
  • Reports deviations to the appropriate person/body.
  • Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects.
  • Acts in line with ING rules and policies.

FAQs

What is the job title for this position?

The job title is Specialist - NL Cards Disputes.

What is the main responsibility of the Specialist - NL Cards Disputes?

The main responsibility is to provide detailed and comprehensive support in handling tax investigations and processing customer requests in accordance with applicable legislation and regulations.

What qualifications are required for this role?

A college graduate with a minimum of 1-year professional working experience, ideally in a Shared Service or BPO environment, is required.

Is prior experience in a specific industry necessary for this job?

While prior experience in a Shared Service or BPO environment is ideal, it is not strictly necessary as long as the candidate meets the other qualifications.

What are the working hours for this position?

The position requires willingness to work on rotating shifts, including night shifts, holidays, and overtime as needed.

Will I need to obtain any certifications for this role?

Yes, you will need to obtain the required certifications as part of your activities and become certified within 12 months.

How important is attention to detail in this job?

Attention to detail is crucial as the role involves carefully encoding customer contacts and following complex workflows and procedures.

What language skills are necessary for this position?

Proficiency in spoken and written English is essential for effective communication.

What types of customer interactions will I be handling?

You will be handling a range of customer inquiries, requests, or complaints, aiming for satisfactory resolution.

Where is the workplace located?

The workplace is located in downtown BGC, the country’s economic center.

What benefits can I expect from this job?

You can expect competitive compensation and allowances as well as the opportunity to be part of an innovative and exciting digital bank.

Is teamwork emphasized in this position?

Yes, being highly collaborative and a strong team player is essential for success in this role.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.