You should have strong communication skills, experience in customer service, proficiency in relevant software, problem-solving abilities, and a commitment to customer satisfaction.

You will manage customer inquiries, coordinate order processing, resolve issues, and support sales teams to ensure customer satisfaction and efficient service delivery.

United Kingdom

London

Oxford

Cambridge

Large

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Science & Healthcare

Thermo Fisher Scientific

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 Work Schedule Standard (Mon-Fri)
 
 Environmental Conditions Office
 
 Job Description
 
 Direct Report To: Team Leader, Depot Invoicing
 Group/ Division: PSG
 Career Band: 3
 
 Job Title: Depot Coordinator
 Career Track: III
 Position Location: Remote, U.K.
 
 Position Summary:
 As a Depot Coordinator you will be processing third-party depots invoices accurately within the timelines to meet the required financial cut off and departmental metrics. This will include the allocation of invoices to yourself, the generation of standard reports, maintenance of files, support in answering queries from internal customers and third-party depots and supporting other team members as the need arises.
 Success within this role is proven by the timely delivery of accurate invoices, ensuring that all team members are trained to the required standards for depot invoicing activities.
 
 Key Responsibilities:
 
 Ensure all invoicing activities are carried out in accordance with company SOP’s and study specific requirements.
 Perform invoicing activities with the objective of achieving the right first time.
 Team support and resolution of enquires.
 Cover for colleagues during periods of absence to ensure service levels are maintained.
 Communicate within the team daily/weekly/monthly priorities/issues, ensuring support is given in response to such requests.
 Advise the Team Leader of any key issues/problems relating to Depot invoicing
 Working in conjunction with internal customers/team members to resolve queries relating to third-party depot invoicing, including project managers, quotes team, sales and/or business development, customer support teams (CSOS, supply chain, comparator, CAM), finance teams and any others as required.
 Build and maintain relationships with third-party depots to ensure accurate and timely invoicing
 Participate in departmental and cross functional improvement teams in order to improve process efficiencies and achieve the business objectives.
 Undertake any other duties on an ad-hoc basis as required by your Line Manager
 
 Minimum Requirements / Qualifications:
 5 x GCSE or equivalent experience/qualification (including English, Mathematics and one science based) or job-based experience
 
 At Thermo Fisher Scientific, we value diversity, inclusion, and collaboration. We believe that different experiences, backgrounds, and perspectives contribute to our success. As an equal opportunity employer, we strictly prohibit any form of discrimination and provide reasonable accommodations for individuals with disabilities throughout the job application process.
 
 Ready to take the next step in your customer service career? Apply now and be part of a company that is making a difference in the world. Visit our website at http://jobs.thermofisher.com to apply today.
 
 Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and offers accessibility services for job seekers with disabilities. If you require an accommodation to apply for one of our jobs, please contact us at 1-855-471-2255*.
 
 <ul>
 <li> This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.</li>
 </ul>
</div>


 Work Schedule Standard (Mon-Fri)
 
  Environmental Conditions Office
 
  Job Description
 
  Direct Report To: Team Leader, Depot Invoicing
  Group/ Division: PSG
  Career Band: 3
 
  Job Title: Depot Coordinator
  Career Track: III
  Position Location: Remote, U.K.
 
  Position Summary:
  As a Depot Coordinator you will be processing third-party depots invoices accurately within the timelines to meet the required financial cut off and departmental metrics. This will include the allocation of invoices to yourself, the generation of standard reports, maintenance of files, support in answering queries from internal customers and third-party depots and supporting other team members as the need arises.
  Success within this role is proven by the timely delivery of accurate invoices, ensuring that all team members are trained to the required standards for depot invoicing activities.
 
  Key Responsibilities:
 
  Ensure all invoicing activities are carried out in accordance with company SOP’s and study specific requirements.
  Perform invoicing activities with the objective of achieving the right first time.
  Team support and resolution of enquires.
  Cover for colleagues during periods of absence to ensure service levels are maintained.
  Communicate within the team daily/weekly/monthly priorities/issues, ensuring support is given in response to such requests.
  Advise the Team Leader of any key issues/problems relating to Depot invoicing
  Working in conjunction with internal customers/team members to resolve queries relating to third-party depot invoicing, including project managers, quotes team, sales and/or business development, customer support teams (CSOS, supply chain, comparator, CAM), finance teams and any others as required.
  Build and maintain relationships with third-party depots to ensure accurate and timely invoicing
  Participate in departmental and cross functional improvement teams in order to improve process efficiencies and achieve the business objectives.
  Undertake any other duties on an ad-hoc basis as required by your Line Manager
 
  Minimum Requirements / Qualifications:
  5 x GCSE or equivalent experience/qualification (including English, Mathematics and one science based) or job-based experience
 
  At Thermo Fisher Scientific, we value diversity, inclusion, and collaboration. We believe that different experiences, backgrounds, and perspectives contribute to our success. As an equal opportunity employer, we strictly prohibit any form of discrimination and provide reasonable accommodations for individuals with disabilities throughout the job application process.
 
  Ready to take the next step in your customer service career? Apply now and be part of a company that is making a difference in the world. Visit our website at http://jobs.thermofisher.com to apply today.
 
  Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and offers accessibility services for job seekers with disabilities. If you require an accommodation to apply for one of our jobs, please contact us at 1-855-471-2255*.
 
 
   This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
 


Sr Customer Service Administrator

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Thermo Fisher Scientific

Mission & Purpose