Sr.FinOps Analyst- AR

Amazon

Nov 2, 2024

Applications are closed

Job
Full-time
Mid Level
Accounting & Tax
Business, Operations & Strategy
Pune

Requirements

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Bachelor's degree in accounting and commerce (B. Com)
Knowledge of Excel at an advanced level
Experience with Microsoft Office products and applications
3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Responsibilities

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail

FAQs

What is the main responsibility of the Sr. FinOps Analyst - AR?

The main responsibility of the Sr. FinOps Analyst - AR is to manage and resolve receivables-related queries received from Amazon customers, ensuring timely collection of payments and addressing billing issues.

What qualifications are required for this position?

A Bachelor's degree in accounting and commerce (B. Com) is required, along with an advanced knowledge of Excel and experience with Microsoft Office products and applications.

How many years of experience is preferred for applicants?

Applicants with 3+ years of experience in finance operations/shared services, accounts payable, accounts receivable (collections), or general ledger experience are preferred.

What skills are important for the Sr. FinOps Analyst - AR role?

Important skills include strong attention to detail, excellent communication and collaboration abilities, proficiency in Excel, and a proactive, customer-oriented mindset.

What types of accounts will the Collections Analyst be monitoring?

The Collections Analyst will monitor high-risk accounts to ensure timely payment and escalate any challenges to management as needed.

What is expected from the individual regarding customer relationships?

The individual is expected to establish and maintain good client relationships, both internally and externally, and facilitate timely payments from customers.

Will the role involve collaboration with other teams?

Yes, the role will involve collaboration with various stakeholders, including Billing, Finance, Legal, Tax, and Customer Service, to resolve customer disputes and queries.

Are there productivity goals that need to be met in this role?

Yes, the Collections Analyst is expected to meet monthly productivity goals as part of the job responsibilities.

Is there an opportunity to improve processes in this position?

Yes, the role involves assisting in streamlining and improving the accounts receivable process by identifying areas of improvement to enhance the customer experience.

Where is this job located?

The job is located at ADCI in Maharashtra, specifically at D80.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.