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Sr Global Customer Success Manager, Global Delivery Partnerships?

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Uber

19d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You need 5+ years in client-facing roles with large enterprises, strong analytical skills, customer advocacy, strategic sales execution, and a bachelor's degree or equivalent experience.
  • You will onboard brands, analyze data for delivery success, build executive relationships, develop partnership strategies, drive product adoption, collaborate cross-functionally, and solve partner challenges.

Requirements

  • Minimum of 5 years of full-time professional experience in a client-facing role working with a large enterprise and/or mid-market brands.
  • Proven success engaging with large, complex enterprise organizations and global brands.
  • Combines analytical rigor with executive presence to translate data into clear narratives that drive alignment and informed decision-making among senior stakeholders.
  • Strong customer advocacy mindset, with the ability to translate customer insights into actionable internal initiatives.
  • Track record of designing and executing strategic sales plans that deliver measurable results.
  • Bachelor's degree or equivalent experience.

Responsibilities

  • Onboard new brands using Uber Direct. Understand recommendations for API or aggregator launches.
  • Focus on operational success, using internal data and our reliability team to identify insights and actions to improve delivery timeliness and completion rates.
  • Build relationships with C-level executives and key decision makers within partner organizations.
  • Develop and complete the partnership strategy to achieve quarterly growth goals.
  • Bring your analytical A-game. Develop business models and analyses to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
  • Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistently come up with new ways to contribute to existing partnerships.
  • Partner with cross-functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams, such as Product, Marketing, Operations, Legal, Finance, etc.
  • Expand product adoption. Clearly communicate the value of our newest products with a lens of creativity to differentiate our offerings.
  • Drive initiatives. You will lead and support key initiatives across our team to drive growth for our restaurant partners at scale. This involves wearing many hats and jumping in to help your teammates when the needs arise.
  • Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations.

FAQs

What is the primary focus of the Sr Global Customer Success Manager role at Uber Direct?

The primary focus is to manage and expand relationships with major global restaurant partners and drive partnership growth and operational excellence across key accounts.

What qualifications are preferred for this position?

Preferred qualifications include proven success engaging with large enterprise organizations, strong analytical and communication skills, a customer advocacy mindset, a track record in executing strategic sales plans, and a bachelor's degree or equivalent experience.

What type of experience is required for the position?

A minimum of 5 years of full-time professional experience in a client-facing role working with large enterprise and/or mid-market brands is required.

Is this role client-facing?

Yes, this role is primarily client-facing, involving direct engagement with major global restaurant partners.

What kind of teams will I collaborate with in this role?

You will collaborate cross-functionally with teams such as Partner Engineering, Operations, Product, Marketing, and Territory teams to optimize performance and deliver value.

What are some key responsibilities of the role?

Key responsibilities include onboarding new brands, improving delivery performance, developing partnership strategies, providing insights based on data, and expanding product adoption.

Is technical knowledge required for this role?

While not explicitly required, the ideal candidate should be looking to grow their technical skills, given that Uber Direct is a technical API-based product.

What is the salary range for this role in New York, NY?

The salary range for this role in New York, NY, is USD$155,000 per year - USD$172,000 per year.

Are there additional benefits offered with this position?

Yes, employees are eligible for various benefits, a bonus program, potential equity awards, and other types of compensation.

What type of environment is the ideal candidate expected to thrive in?

The ideal candidate is expected to thrive in a fast-paced, cross-functional environment and should have a passion for logistics and Uber.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness