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Sr HR Ops Analyst

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CME Group

Jan 17

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Chicago
  • Quick Apply

AI generated summary

  • You need 5+ years HR Ops experience, multi-country support, process improvement skills, Workday report writing, and familiarity with Jira or similar systems.
  • You will support HR operations, resolve employee queries, ensure data integrity in Workday, assist with audits, mentor team members, and manage HR projects and processes while adhering to compliance.

Requirements

  • You are a self-motivated HR Operations professional with 5+ years experience working across multiple countries, supporting HR queries, systems, audits and data. You also have a keen interest in process improvement and automation with HR and have demonstrated experience of implementing positive process change and automations.
  • Workday experience preferred, specifically report writer.
  • Familiar with Jira or similar ticketing system.

Responsibilities

  • The Senior HR Operations Analyst position is responsible for supporting the HR Division as part of the HR Operations Team.
  • This position is also responsible for Reporting and works with all CME workers to assist them with inquiries providing first level support and escalating to COEs as needed.
  • Regularly triage and resolve employee life cycle and stakeholder queries via our ticketing system (JIRA) in line with SLAs and local legislation ensuring the highest level of customer service.
  • Partner with HR stakeholders (HRBPs, Employee Relations, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits, Mobility & Immigration) on employee life cycle activities and other projects and initiatives, including support with the offboarding process for employees, including exit interviews, leaver documentation (including severance agreements) and other administration.
  • Support with Workday queries and transactions, escalating to HR Technology as appropriate.
  • Provides guidance to the HR Operations team on day-to-day activities and provides feedback to inform development of the HR team members. These activities include HR data maintenance in Workday and auditing, reporting and candidate management, as well as first-tier system support and responding to other internal customer inquiries.
  • Assists the manager/director in training new and mentoring existing HR Operations team members and updating the Global HR Operations & Global Mobility Workstream on a weekly basis.
  • Perform first level process and technical support for all HR systems and escalates issues appropriately.
  • Ensure integrity and compliance of data in Workday, including new hires, terminations, transfers, and pay rate changes and ensure resolution when discrepancies are identified.
  • Manages corrections for Workday HCM transactions and data, as needed.
  • Identify continuous process improvement opportunities and work with the relevant stakeholders on requirements, testing and implementation.
  • Ensure employee life cycle tasks and processes are completed with an awareness of local laws and regulations as well as compliance with local requirements.
  • Complete regular cyclical and adhoc, internal and external audits.
  • Continuously review HR processes and supporting documentation to ensure they are up to date.
  • Support additional ad-hoc duties in line with business needs, including partnering with HR users and liaisons within the organization to define requirements for ad-hoc report requests.
  • Makes recommendations, develops and tests final reports using the Workday HCM or other HR systems. Provides guidance to the team on complex requirements or with building reports in Workday HCM.
  • Contribute to Global HR projects and lead project initiatives when required.
  • Assist the Global Mobility and Immigration team with administration support including right to work checks, visa processing, I-9 reverifications, relocation and transfer support, and payment processing support.
  • Manage and adhere to records retention schedules.
  • Continuously review and update processes within HR documentation and user manuals.

FAQs

What is the primary role of the Sr HR Operations Analyst?

The primary role of the Sr HR Operations Analyst is to provide operational support throughout the employee life cycle, from onboarding to offboarding, ensuring excellent stakeholder experiences and identifying continuous improvement opportunities within HR Operations processes.

Who does the Sr HR Operations Analyst report to?

The Sr HR Operations Analyst reports to the HR Operations Manager based in Chicago.

What are the key responsibilities of this position?

Key responsibilities include supporting HR Division activities, resolving employee life cycle queries, partnering with HR stakeholders, providing guidance to the HR Operations team, ensuring data integrity in Workday, identifying process improvement opportunities, and contributing to global HR projects.

What experience is required for this position?

A minimum of 5+ years of experience in HR Operations, preferably working across multiple countries, along with a keen interest in process improvement and automation in HR is required.

Is Workday experience necessary for this role?

Yes, Workday experience is preferred, specifically with report writing capabilities.

Will the Sr HR Operations Analyst have opportunities for training and mentoring?

Yes, the Analyst will assist in training new and mentoring existing HR Operations team members.

What kind of support will the Sr HR Operations Analyst provide to the Global Mobility and Immigration team?

The Analyst will provide administrative support including right to work checks, visa processing, I-9 reverifications, relocation and transfer support, and payment processing support.

Is a background in using ticketing systems necessary for this role?

Yes, familiarity with Jira or a similar ticketing system is required.

Are there opportunities for bonuses or equity in this position?

Yes, the compensation program includes an annual target bonus opportunity and the chance to become an owner in the company through a broad-based equity program.

What types of benefits does CME Group offer to its employees?

CME Group offers a comprehensive benefits program including health coverage, a retirement package with 401(k) and Pension Plan, education reimbursement, paid time off, and a mental health benefit.

Is prior experience with audits important for this role?

Yes, experience with audits is important as the Sr HR Operations Analyst will be involved in completing regular cyclical and ad-hoc audits.

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CME Group

CME Group is the world’s leading derivatives marketplace

Finance
Industry
1001-5000
Employees
1848
Founded Year

Mission & Purpose

As the world's leading derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. CME Group exchanges offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather and real estate. CME Group brings buyers and sellers together through its CME Globex® electronic trading platform and its trading facilities in New York and Chicago. CME Group also operates CME Clearing, one of the world’s leading central counterparty clearing provider in the world, which offers clearing and settlement services for exchange-traded contracts, as well as for over-the-counter derivatives transactions through CME ClearPort®. These products and services ensure that businesses everywhere can substantially mitigate counterparty credit risk in both listed and over-the-counter derivatives markets.