Sr. IT Manager Development

TD Bank

Sep 11, 2024

Job
Full-time
Senior & Expert Level
Quick Apply

AI generated summary

You should have 7-10+ years in tech leadership, cloud engineering, and reporting technologies. Strong analytical skills, team management, and communication are essential.
You will lead a team to manage fraud technology solutions, oversee project delivery, ensure alignment with strategies, and foster innovation while enhancing productivity and stakeholder relationships.

Requirements

Undergraduate or Graduate degree, or Technical Certification;
7-10+ years of relevant experience in technology engineering, technology leadership, delivery, operations and/or application management roles are a definite asset;
Proven technical skills with Reporting technologies and custom build development
Experienced with Cloud Engineering and DevOps;
Knowledge of Fraud and/or AML environments are definite assets;
Understanding of strategic direction, financial management, and a deep knowledge of TD technology environment and standards (or equivalent large-scale technology environment);
Proven track record of building and leading diverse and highly skilled teams of technology and engineering talent, with the trust and confidence to empower your employees to solve problems and make decisions to maintain speed of delivery while meeting the intent of the project;
Promote collaborative culture with a sense of ownership, accountability and transparency
Strong analytical and problem-solving skills with attention to detail;
Strong people and time management and organizational skills with the ability to work with minimal supervision in a fast-paced environment and deliver high-quality work;
Proficiency in MS Office Suite (Excel, PowerPoint, Access);
Excellent interpersonal and communication skills, both written and verbal to communicate complex issues in easily understandable terms;
Self-starter with a high initiative and the ability to learn and adapt quickly;
Possess a good understanding of TD’s organizational structure, businesses and operational footprint globally;
A willingness to speak up and offer a differing opinion when your gut tells you an idea is wrong – but also have the forethought to be part of the solution by recommending an alternate option; and
Apply good judgment by understanding which issues to escalate, what to resolve independently, and provide suggestions for possible resolution.

Responsibilities

Manage the technology applications related to Fraud Performance for TD from strategy to deliver end to end reporting solutions and partner with our business partner to support their data and analytics needs;
Leadership position responsible for managing a team of developers and business systems analysts
Owns the strategic direction for reporting as part of the larger North American Fraud Performance strategic roadmap;
Oversee and be accountable for the end-to-end delivery and operations of Fraud Performance technology solutions with a clear focus on strategic planning, client communication, resourcing, and financial costs on a long-term basis;
Accountable for end-to-end technology product roadmap and leadership for Fraud Performance, including design, development, testing & deployment and where possible, leveraging testing automation and continuous integration/deployment;
Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects;
Accountable for alignment of technology solutions with TD technology strategies, and Financial Crimes, Payments, and Channels business strategies. (Target Operating Model Architecture end state);
Act as an integrator of solutions; understand industry fraud trends and Fraud target state capability to provide flexible next generation technology and delivery approaches and options to FC&FMG that balance effective fraud detection with service levels, cost, and risk;
Ensure ongoing focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on Fraud Performance applications/systems suite;
Coordinate technology efforts across all CIO organizations, ITS, Architecture, OCISO, ED&A, and other delivery partners;
Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate related to Fraud Detection technology;
Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate;
Keep informed of technology solutions initiatives and IT direction across TD to provide strong support to FC&FMG and other partner businesses;
Ensure alignment of vendor technology roadmaps to TD technology strategy; and
Communicate business vision / goal and portfolio priorities to team members.
A leader with influence to promote and drive synergies and commons solutions in Enterprise Protect
Act as the "go-to" for your counterparts to provide secure, stable technology solutions to business problems and requirements;
Responsible for oversight and delivery of technology projects across the Fraud Performance practice;
Establish approach for technology deployment(s) and accountable to manage technology dependencies to align with the integrated plan and reduce risk of organizational constraints;
Works with business leaders to confirm solutions are functionally aligned to a fit-for-purpose product vision;
Partner with clients/ businesses in developing business cases, RFI/RFP, contracts, service level agreements, etc. consistent with business objectives and technology standards/architecture;
Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams, business partners, and stakeholders; and
Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs.
Monitor and manage capacity forecasting process compliance among Technology Delivery Leads and report on progress, status, and overall health of the portfolio and the individual applications;
Lead the development of total cost of ownership estimates for applications and services across the Fraud Performance practice, monitor and track to established plans in partnership with Finance and Business Management team;
Assess change requests and issues across the portfolio and identify key items for reporting;
Manage day to day vendor relationships and monitor progress against established work agreements;
Work with Technology Asset Owner team to define and manage end-to-end application and systems lifecycle management for each technology asset;
Grow The expertise of your team to align with demand and technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered;
Foster a culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism;
Prioritize and manage own workload in order to deliver quality results and meet timelines;
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of your team;
Establish effective relationships across multiple business and technology partners, program and project managers

FAQs

What is the work location for this position?

The work location for this position is in Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the line of business for this job?

The line of business for this job is Technology Solutions.

What experience is required for this role?

The role requires 7-10+ years of relevant experience in technology engineering, technology leadership, delivery, operations, and/or application management roles.

Are there any specific technical skills required for this position?

Yes, proven technical skills with reporting technologies and custom build development, as well as experience with cloud engineering and DevOps, are required.

Is knowledge of Fraud and/or AML environments beneficial for this role?

Yes, knowledge of Fraud and/or AML environments is considered a definite asset.

What qualifications are needed for this position?

An undergraduate or graduate degree, or technical certification, is required for this position.

Will I be managing a team in this role?

Yes, this role involves managing a team of developers and business systems analysts.

How is performance evaluated in this position?

Performance is typically evaluated through regular development conversations, tracking project deliverables, and assessing the team's ability to meet timelines and deliver quality results.

What is the culture like within the team?

The team culture is focused on productivity, innovation, process improvement, teamwork, and a high level of professionalism.

What kind of training and onboarding can I expect?

You will receive training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

Is there support for continued professional development?

Yes, there are regular career, development, and performance conversations with your manager, access to online learning platforms, and various mentoring programs.

What are the key responsibilities of this role?

Key responsibilities include managing technology applications related to Fraud Performance, overseeing project delivery, coordinating technology efforts across various departments, and ensuring alignment of technology solutions with business strategies.

Is there an opportunity for internal promotions or career progression?

Yes, the organization is committed to helping employees identify opportunities for internal career progression that support their goals.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen