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Sr. Manager, Global Field Operations Strategy and Planning

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Uber

21d ago

  • Job
    Full-time
    Expert Level
  • Consulting
    Business, Operations & Strategy
  • New York

AI generated summary

  • You need 9+ years in strategy/operations, a relevant bachelor's degree, strong analytical skills, proficiency in Google Sheets and SQL, and people management experience. An MBA is preferred.
  • You will track key metrics, drive strategic analysis, influence stakeholders, manage a high-performing team, and oversee Global Field Ops strategy to enhance efficiency and customer experience.

Requirements

  • 9+ years of experience in strategy, operations, operational excellence, consulting, or related fields.
  • Bachelor's degree in Business, Economics, Finance, Engineering, or a related field.
  • Strong analytical and strategic thinking skills, with the ability to balance cost, quality, risk, and customer experience.
  • Highly proficient at Google Sheets and SQL
  • Proven ability to influence senior leaders and cross-functional stakeholders without direct authority.
  • High degree of discretion and comfort operating in ambiguous, fast-moving environments.
  • Experience working with global or regional operating models, support operations, or CX organizations.
  • Strong financial acumen, including experience building business cases, ROI models, and scenario analyses.
  • Experience with footprint strategy, network design, or location strategy (preferred but not required).
  • Exceptional communication and executive storytelling skills.
  • People management experience, with a track record of developing high-performing teams.
  • MBA or advanced degree in a related field.

Responsibilities

  • Define and evolve a metrics and monitoring framework across Global Field Ops to track primary and secondary indicators of quality, cost, productivity, and customer experience.
  • Proactively identify, size, and prioritize high-impact ("big bet") opportunities and gaps across Global Field Ops.
  • Lead deep-dive analyses to uncover efficiency gains, quality improvements, cost arbitrage opportunities, and CX enhancements at scale. Be exceptional at knowing the "so what" post analysis.
  • Surface customer insights and continuous improvement ideas grounded in data and operational realities.
  • Develop leadership-ready strategic narratives, insight briefs, and data-backed business cases to influence leadership decisions.
  • Partner closely with Customer experience teams (CX), Finance, Planning, and Ops to evaluate quality, cost, experience, and risk trade-offs.
  • Influence senior leaders and cross-functional stakeholders without direct authority, using structured thinking, credibility, and storytelling.
  • Own the Global Field Ops footprint strategy across COEs and GLs, including a multi-year roadmap aligned to operational and financial objectives.
  • Evaluate geo-agnostic opportunities across our COE locations, incorporating business continuity and risk considerations.
  • Build scenario analyses and trade-off assessments to support leadership decisions on footprint investments and changes.
  • Partner with Planning and Finance on cost modeling and investment implications.
  • Lead and develop a small, high-leverage team, setting clear priorities, standards, and ways of working.
  • Ensure clear handoffs of approved initiatives to Strategic PMO for execution, with well-defined scope, success metrics, and context.
  • Act as a thought partner across Global Field Ops, raising the bar on strategic rigor and operational excellence.

FAQs

What is the primary focus of the Sr. Manager, Global Field Operations Strategy and Planning role?

The primary focus is to lead a team to enhance the quality, cost efficiency, productivity, and customer experience in Uber's Global Field Operations, while shaping the long-term global customer support footprint strategy.

What qualifications are required for this role?

Candidates should have 9+ years of experience in strategy, operations, operational excellence or consulting, along with a Bachelor's degree in Business, Economics, Finance, Engineering, or a related field.

Is previous experience in financial acumen important for this position?

Yes, strong financial acumen is important, including experience in building business cases, ROI models, and scenario analyses.

What kind of team will the Sr. Manager be leading?

The Sr. Manager will lead a small high-leverage team of approximately 6 employees.

What skills are preferred for candidates applying for this job?

Preferred skills include strong analytical and strategic thinking, proficiency in Google Sheets and SQL, exceptional communication skills, and the ability to influence without direct authority.

What is the salary range for this position in New York, NY?

The salary range for this position in New York, NY, is USD$203,000 to USD$225,500 per year.

Are there opportunities for bonuses and equity in this role?

Yes, all US locations are eligible to participate in Uber's bonus program and may be offered an equity award.

What kind of professional development support is available for this role?

The role offers the opportunity to lead and develop a high-performing team, which includes setting clear priorities and mentoring team members.

What types of organizations will the Sr. Manager collaborate with?

The Sr. Manager will work closely with teams from Customer Experience, Finance, Planning, and Operations.

What kind of business decisions will the Sr. Manager support?

The Sr. Manager will develop strategic narratives, insight briefs, and data-backed business cases to influence leadership decisions regarding operational and financial objectives.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness