Logo of Huzzle

Home

Matches

Explore

Manage

Sr. Manager Tech Delivery / Partner Mgmt

image

TD Bank

Sep 24, 2024

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Toronto
  • Quick Apply

AI generated summary

  • You need an undergraduate degree or technical certificate, preferably a graduate degree, and over 10 years of relevant experience.
  • You will manage client relationships, oversee technology delivery, lead teams, ensure project success, assess risks, and enhance operational efficiency while aligning with business goals.

Requirements

  • Undergraduate degree or Technical Certificate
  • Graduate degree, preferred
  • 10+ years relevant experience

Responsibilities

  • Builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs.
  • The position directly or indirectly manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates.
  • Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.
  • Lead and manage the end to end delivery of technology solutions or services for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change / issues management, client communication and overall resourcing and financial costs on a longer term basis
  • Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by assigned Project Managers
  • Act as an integrator of solutions; provide a flexible approach by offering and negotiating options with the clients that assure the appropriate balance between service levels, cost and risk
  • Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
  • Develop impact assessments as it relates to LOB landscape changes / revisions / additions and manage the integrated portfolio delivery schedule and periodically perform risk assessments and manage operational processes consistent across the portfolio (e.g. time reporting)
  • Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications
  • Assess change requests and issues across the portfolio and identify key items for reporting
  • Manage day to day vendor relationships and monitor progress against established work agreements for own area
  • Partner with clients/ businesses in developing business cases, RFI/RFP, contracts, service level agreements, etc. consistent with business objectives and technology standards/architecture
  • Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
  • Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders
  • Lead the development of total cost of ownership estimates for applications / services across the portfolio and monitor and track to established plans in partnership with Finance and Business Management team
  • Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and meet or exceed expectations
  • Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
  • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
  • Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
  • Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
  • Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
  • Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
  • Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
  • Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
  • Ensure that new capabilities required by the business are supported by appropriate service delivery departments
  • Ensure integration between TS LOB team across processes, technology and data for all solutions defined
  • Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
  • Establish and maintain open and effective communication with clients, the businesses, and other team members
  • Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
  • Participate in knowledge transfer within the team and business units
  • Establish effective relationships across multiple business and technology partners, program and project managers
  • Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area.
  • Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
  • Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
  • Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
  • Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
  • Directly or indirectly oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
  • Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
  • Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the division’s value to the organization
  • Role typically reports to an Executive role

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format.

What is the work location for this role?

The work location for this role is Canada.

What are the working hours for this position?

The working hours for this position are 37.5 hours per week.

What department does this role belong to?

This role belongs to the Technology Solutions line of business.

What should candidates expect regarding compensation discussions?

Candidates are encouraged to have an open dialogue with a member of the HR Team about compensation-related questions, including pay details for this role.

What qualifications are required for this role?

An undergraduate degree or technical certificate is required, with a graduate degree preferred, along with 10+ years of relevant experience.

What key responsibilities does this role have?

Key responsibilities include leading the delivery of technology solutions, managing vendor relationships, ensuring compliance with technology practices, and supporting clients in developing business cases and contracts.

How does this role contribute to team and employee development?

This role involves supporting a positive work environment, sharing knowledge with team members, and contributing to the ongoing development of the team and business partners.

What type of projects will the Sr. Manager Tech Delivery / Partner Management oversee?

The role will oversee large-scale applications/projects across multiple product lines, involving significant scope and complexity, and manage a varied team of IT professionals.

What does the Total Rewards package include?

The Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and career development opportunities.

Is training provided for this role?

Yes, training and onboarding sessions will be provided to ensure that new hires have everything they need to succeed in their role.

How will the interview process be conducted?

The company will reach out to candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone call.

Are accommodations available during the interview process?

Yes, accommodations are available to help remove barriers during the interview process, and candidates are encouraged to request them.

What is the company's commitment to customer experience?

The company is deeply committed to being a leader in customer experience, believing that all colleagues need to be customer-facing, and continuously innovates to enhance customer interactions.

Who does this role typically report to?

This role typically reports to an Executive role within the organization.

What is the focus of the Sr. Manager Tech Delivery / Partner Management role?

The focus of this role is to build and maintain strong business relationships, manage technology delivery, and ensure effective communication between business and technology partners.

What skills are emphasized for this position?

Expert knowledge of business and bank technology standards, external competition, and emerging market trends are emphasized, along with strong leadership and project management skills.

image

TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen