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Sr. Program Manager, Ethics & Compliance Investigations

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Uber

2d ago

  • Job
    Full-time
    Senior Level
  • Legal
    Business, Operations & Strategy
  • Washington

AI generated summary

  • You should have 8+ years in legal operations, strong project management skills, data visualization experience, and the ability to influence senior leaders while juggling multiple priorities with integrity.
  • You will manage the helpline system, report data, prepare training for teams, oversee program improvements, and collaborate on systems and data projects.

Requirements

  • 8+ years of work experience in legal operations, legal technology, and/or legal matter management tools
  • Strong program and project management skills with a focus on KPI setting and tracking and experience extracting insights from data, visualizing and summarizing findings and takeaways.
  • Ability to express complex issues using clear language and ability to prioritize while managing multiple priorities
  • Experience working with senior leaders and executives on high-impact projects and deliverables
  • Comfortable influencing discussions at the highest levels and a proven ability to find common ground and align cross-functional partners and teams with conflicting agendas
  • The ability to juggle multiple projects at a time in an exciting, fast-paced environment, both collaborating as a team to stay in sync and working independently to get the job done
  • Strong interpersonal skills and highly collaborative with both business leaders and cross-functional partners, with a strong ability to build relationships, gain credibility, and partner with others
  • Self-motivation with a strong affinity for vision setting, strategic problem solving, and driving action
  • Embody the highest standards of integrity, ethics, and accountability
  • Enthusiastic about Uber and the opportunity to have a big impact!

Responsibilities

  • Administration of the helpline and case management system, including acting as POC with helpline vendor, oversight of access controls, configuration changes, updating user roles, and assisting with triage of new matters
  • Data reporting, including preparation of reports for a variety of stakeholders
  • Preparation of training for investigation teams, including scheduling, assigning and tracking completion of training
  • Project management over various program improvements, including implementation of artificial intelligence tools
  • Collaboration with the broader ECS team on systems and data projects

FAQs

What is the main responsibility of the Sr. Program Manager in this role?

The main responsibility includes administering the Integrity Helpline and driving enhancements to the internal investigation program, which involves overseeing the helpline case management system, data reporting, training investigators, and collaborating with various teams.

What qualifications are necessary for this position?

The basic qualifications require 8+ years of experience in legal operations, legal technology, and/or legal matter management tools.

What are the preferred qualifications for this role?

Preferred qualifications include strong program and project management skills, experience with KPI setting and tracking, the ability to communicate complex issues clearly, experience working with senior leaders, and strong interpersonal skills for collaboration.

What locations are available for this role?

The position is available in multiple locations, including Chicago, Dallas, New York, Phoenix, San Francisco, and Washington, DC.

What is the salary range for this role in New York, NY?

The base salary range for this role in New York, NY is USD $124,000 - USD $137,000 per year.

Are employees eligible for bonuses?

Yes, all US-based employees in this role are eligible to participate in Uber's bonus program.

Is there any equity offered as part of the compensation?

Yes, candidates may be offered an equity award as part of their compensation package.

What type of work environment can a candidate expect for this role?

Candidates can expect a fast-paced, dynamic work environment that requires juggling multiple projects while collaborating with team members.

Is there a focus on ethics and integrity in this role?

Yes, the role emphasizes the highest standards of integrity, ethics, and accountability.

What kind of training will be included in the role?

The role involves preparing and scheduling training for investigation teams, as well as assigning and tracking the completion of that training.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness