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Sr. Program Manager , Selling Partner Trust

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Amazon

5d ago

  • Job
    Full-time
    Senior Level
  • Tempe

AI generated summary

  • You need 5+ years in program management, data-driven improvement experience, ownership of strategy and delivery, and a bachelor's degree. An MBA or master's is preferred, plus 2+ years in process improvements.
  • You will lead the Challenge Flag program, collaborate with cross-functional teams, analyze seller feedback, track improvements, and manage strategy and metrics for global implementation.

Requirements

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Bachelor's degree
  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

  • As the Program Manager for the Challenge Flag program, you will lead the development and implementation of a new seller remediation experience.
  • You'll partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders.
  • You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.
  • Analyzing seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.
  • You'll support the scaling of the CF program from pilot to global implementation for millions of sellers.

FAQs

What is the primary focus of the Selling Partner Trust and Store Integrity team?

The primary focus is to ensure that bad actors cannot operate in the store while supporting selling partners to grow their business without disruption, fostering trust in Amazon's store.

What is the Challenge Flag (CF) program?

The Challenge Flag program is an initiative designed to empower sellers with a clear path to challenge incorrect enforcement decisions, allowing them to appeal and resolve violations and account suspensions.

What key responsibilities will the Program Manager have for the Challenge Flag program?

The Program Manager will lead the development and implementation of a new seller remediation experience, partner with policy teams for process improvements, create and track improvement mechanisms, analyze seller feedback, and support the program’s scaling from pilot to global implementation.

What qualifications are required for this position?

Candidates must have 5+ years of program or project management experience, experience using data and metrics for improvements, experience owning program strategy and end-to-end delivery, and a Bachelor's degree.

Are there any preferred qualifications for the role?

Yes, preferred qualifications include 2+ years of driving process improvements experience and a Master's degree or MBA in a related field.

How does the team culture differ in this role?

The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action, focusing on seller success and store integrity.

What is the salary range for this position?

The salary range for this position is between $104,100/year in the lowest geographic market and $185,000/year in the highest geographic market, with variations based on job-related knowledge, skills, and experience.

Does Amazon offer accommodations for applicants with disabilities?

Yes, Amazon provides workplace accommodations and adjustments during the application and hiring process for individuals with disabilities.

Is Amazon an equal opportunity employer?

Yes, Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected statuses.

How can potential candidates apply for this position?

Candidates should apply via Amazon's internal or external career site, as the position will remain posted until filled.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.