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Sr. Strategy & Operations Manager

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Uber

2mo ago

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Chicago

AI generated summary

  • You need 5+ years in strategy or analytics, a relevant degree, strong SQL and Excel skills, experience with BI tools, and a proven ability to drive insights and collaborate effectively.
  • You will analyze customer behavior, support segmentation programs, build dashboards, manage reporting, enable allocation logic, and drive alignment across cross-functional teams.

Requirements

  • 5+ years of experience in strategy, operations, analytics, consulting, or a similar role
  • Bachelor's degree in a quantitative, business, or technical field.
  • Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports.
  • Strong analytical and problem-solving skills; ability to distill data into insights and recommendations.
  • Experience with lifecycle segmentation, customer strategy, or allocation frameworks
  • Familiarity with BI tools (e.g., Tableau, Looker) and large data sets.
  • Demonstrated ability to support executive-level reporting cadences (MBRs/QBRs)
  • Strong communicator and collaborator; able to work effectively with cross-functional partners.
  • Bias for action and ownership; comfortable managing recurring processes with high visibility.
  • Track record of surfacing insights that influenced strategy or drove business impact.

Responsibilities

  • Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies; translate findings into actionable recommendations for stakeholders.
  • Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy.
  • Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business.
  • Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery.
  • Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership.
  • Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization.
  • Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics.

FAQs

What is the primary focus of the Sr. Strategy & Operations Manager role?

The primary focus of this role is on cross-platform segmentation, investment strategy, communications strategy, and generating insights to advance Uber's engagement across Mobility and Delivery.

What type of experience is required for this position?

A minimum of 5+ years of experience in strategy, operations, analytics, consulting, or a similar role is required.

What educational background is preferred for applicants?

A Bachelor's degree in a quantitative, business, or technical field is preferred.

What technical skills are necessary for this role?

Proficiency in SQL and Excel/Google Sheets is necessary, along with experience in building dashboards and reports.

Are there opportunities for career growth in this role?

Yes, this role involves critical business workflows and the potential to influence strategy and drive business impact, presenting numerous opportunities for career growth.

Will I be expected to work with cross-functional teams?

Yes, collaboration with Product, Ops, Data Science, and Marketing teams is essential in this role.

What kind of analyses will I be conducting?

You will conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies to translate findings into actionable recommendations.

Are there any preferred qualifications that would enhance my application?

Yes, experience with lifecycle segmentation, customer strategy, familiarity with BI tools like Tableau or Looker, and a demonstrated ability to support executive-level reporting are preferred.

What are the compensation packages for this role?

The base salary range varies by location, with salaries starting from $118,000 to $145,500 per year, plus eligibility for a bonus program, equity awards, a 401(k) plan, and various benefits.

How does this role contribute to the overall success of Uber?

This role is crucial for building the foundations of Uber's segmentation and allocation strategy, turning data into insights, and enabling smarter decision-making that drives high-impact outcomes across the platform.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness