You should be a strong role model, a clear communicator, prioritize workloads effectively, excel in customer service, and identify local market trends to support your Store Manager.

You will engage customers, provide exceptional service, ensure a safe environment, maintain product knowledge, and follow company processes and policies to support customer decisions.

Customer Relations

Hospitality & Retail

United Kingdom

Aberdeen

Millets is a leading outdoor retailer in the UK, specialising in camping equipment, outdoor clothing, footwear, and accessories. They aim to inspire and equip individuals and families for outdoor adventures by offering high-quality, reliable products from top brands. Their goal is to make the outdoors accessible and enjoyable for everyone, regardless of experience level. Through expert advice and a wide product range, Millets strives to support and encourage a healthy, active lifestyle.

Retail & Consumer Goods

Millets

Millets - Store Colleague Part Time About Millets: Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike. Role Overview: Make Millets a great place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favorite outdoor retailer. Key Duties/Responsibilities: * Engage customers following our service model. * Support a culture of exceptional customer service and win customers for life by exceeding their expectations. * Play your part in creating a safe and compliant operating environment for all colleagues and customers. * Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. * Follow processes and policies in line with expectations. Skills/Experience/Knowledge preferred: * Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. * Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. * Experience of effectively prioritising workload to achieve team goals and objectives. * A passion for customer service and a proven record of delivering excellence in this area. * Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager. Behaviours: * A positive role model that champions Millets' vision, purpose & values. * Brings passion and energy to their work and uses this to create an unbeatable team. * Has a learning mindset, open to ideas and embracing change. * Demonstrates a high level of self-awareness and empathy. * Works collaboratively with their team. * Show resilience and has the tenacity to bounce back. * Takes responsibility for their impact on the customer. * Maintains a high level of personal integrity. * Timely and punctual with all deadlines. * Deals with multiple issues whilst working under pressure.

Millets - Store Colleague Part TimeAbout Millets:Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.Role Overview: Make Millets a great place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favorite outdoor retailer.Key Duties/Responsibilities: * Engage customers following our service model.             * Support a culture of exceptional customer service and win customers for life by exceeding their expectations.             * Play your part in creating a safe and compliant operating environment for all colleagues and customers.             * Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. * Follow processes and policies in line with expectations.      Skills/Experience/Knowledge preferred: * Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. * Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. * Experience of effectively prioritising workload to achieve team goals and objectives. * A passion for customer service and a proven record of delivering excellence in this area. * Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.      Behaviours: * A positive role model that champions Millets' vision, purpose & values. * Brings passion and energy to their work and uses this to create an unbeatable team. * Has a learning mindset, open to ideas and embracing change. * Demonstrates a high level of self-awareness and empathy. * Works collaboratively with their team. * Show resilience and has the tenacity to bounce back. * Takes responsibility for their impact on the customer. * Maintains a high level of personal integrity. * Timely and punctual with all deadlines. * Deals with multiple issues whilst working under pressure.

Store Colleague - Millets

&lt;strong&gt;&lt;strong&gt;Millets - Store Colleague Part Time &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;About Millets:&lt;/strong&gt; &lt;/strong&gt; &lt;br&gt;&lt;br&gt;Creating fun in the great outdoors. Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm, Hi Gear and Eurohike.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Role Overview:&lt;/strong&gt; &lt;/strong&gt; &lt;strong&gt;Make Millets a great place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favorite outdoor retailer. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;Key Duties/Responsibilities:&lt;/strong&gt; &lt;/strong&gt; &lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Engage customers following our service model. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Support a culture of exceptional customer service and win customers for life by exceeding their expectations. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Play your part in creating a safe and compliant operating environment for all colleagues and customers. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. &lt;/li&gt;&lt;li&gt;Follow processes and policies in line with expectations. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Skills/Experience/Knowledge preferred:&lt;/strong&gt; &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. &lt;/li&gt;&lt;li&gt;Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. &lt;/li&gt;&lt;li&gt;Experience of effectively prioritising workload to achieve team goals and objectives. &lt;/li&gt;&lt;li&gt;A passion for customer service and a proven record of delivering excellence in this area. &lt;/li&gt;&lt;li&gt;Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Behaviours:&lt;/strong&gt; &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A positive role model that champions Millets' vision, purpose &amp;amp; values. &lt;/li&gt;&lt;li&gt;Brings passion and energy to their work and uses this to create an unbeatable team. &lt;/li&gt;&lt;li&gt;Has a learning mindset, open to ideas and embracing change. &lt;/li&gt;&lt;li&gt;Demonstrates a high level of self-awareness and empathy. &lt;/li&gt;&lt;li&gt;Works collaboratively with their team. &lt;/li&gt;&lt;li&gt;Show resilience and has the tenacity to bounce back. &lt;/li&gt;&lt;li&gt;Takes responsibility for their impact on the customer. &lt;/li&gt;&lt;li&gt;Maintains a high level of personal integrity. &lt;/li&gt;&lt;li&gt;Timely and punctual with all deadlines. &lt;/li&gt;&lt;li&gt;Deals with multiple issues whilst working under pressure.&lt;/li&gt;&lt;/ul&gt;

Store Colleague

Requirements

Responsibilities

FAQs

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Millets

Mission & Purpose