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Store Manager

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Jollyes Petfood Superstores

Aug 7, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Cardiff

Requirements

  • A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
  • Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
  • A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
  • Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
  • You should be commercially aware, able to manage your P&L and have a proactive approach.
  • Full time, permanent position - 40 hours per week working 5 days out of 7.

Responsibilities

  • - Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
  • - Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
  • - You will have full responsibility for all aspects of running a successful store.
  • - Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
  • - Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
  • - Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge.
  • - Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance.
  • - Helping to promote Jollyes as an employer of choice within your local community.
  • - Ensuring clear communication of key business updates and individual and team objectives.

FAQs

What is the salary range for the Store Manager position?

The salary range for the Store Manager position is £26,225 - £29,439 per annum, plus an additional £4,000 bonus potential based on achieving KPIs.

What benefits are offered to employees in this role?

Employees in this role enjoy a competitive salary, a 30% staff discount scheme on products, a ‘Treats’ Employee reward scheme, a ‘We Care’ Employee assistance programme, 29 days paid annual leave, and several other benefits including medical schemes and a pension plan.

What are the working hours for this position?

This is a full-time, permanent position requiring 40 hours of work per week, typically over 5 days out of 7.

What are the main responsibilities of the Store Manager?

The main responsibilities include managing daily store operations, leading and developing the team, maintaining store standards, ensuring the welfare of pets, delivering exceptional customer service, and managing KPIs related to financial performance and customer satisfaction.

Is prior retail management experience required?

Yes, previous retail store management experience is required, where candidates have demonstrated a hands-on approach and success in managing business performance.

Is training provided for store staff on pet care and product knowledge?

Yes, training is provided for staff to ensure they acquire strong pet and product knowledge necessary to deliver exceptional customer service.

What is the company culture like at Jollyes?

Jollyes promotes a culture of being Genuine, Wise, Eager, Focused, and Together, emphasizing teamwork and a supportive working environment.

How can I apply for this Store Manager position?

Interested candidates can apply by clicking the 'apply' button in the job posting to submit their application and join the Jollyes team.

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Jollyes Petfood Superstores

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Founded over 50 years ago, Jollyes The Pet People is one of the largest chains of pet food superstores with over 80 stores across the UK as well as providing customers with the ability to shop online for home delivery or click and collect. Our customers can shop a wide range of branded and own branded pet food, treats and accessories as well as more specialist medical products and in a number of stores we also offer additional services such as a spa and groomer or access to veterinary support. We are here to support the pet parents of the UK and our stores have friendly and knowledgeable colleagues on hand to help with anything from product advice to picking the perfect pet and accessories.