You should have leadership experience, a commercial mindset, brand ambassador qualities, ambition for growth, the ability to thrive under pressure, and experience in team development.

You will create an inviting space for customers, innovate to meet their needs, manage costs effectively, inspire and train your team, and ensure top service quality.

Hospitality & Retail

People, HR & Administration

United Kingdom

Southend-on-Sea

Costa Coffee is a British multinational coffeehouse company that provides high-quality coffee and a variety of food and beverages. Their mission is to inspire the world to love great coffee by delivering exceptional products and a welcoming environment. Costa Coffee aims to offer a unique and enjoyable experience for customers, with a focus on sustainability, community engagement, and innovation in their offerings.

Retail & Consumer Goods

Costa Coffee

Reimagining Coffee Experiences to Make a Difference

<div>
 <div>
 Store Manager
 Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
 A bit about the role
 Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.
 What’s involved?
 <ul>
 <li>Creating the perfect space for customers to kick back with our coffee</li>
 <li>Drumming up fresh ideas that meet customers’ ever-changing wants and needs</li>
 <li>Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition</li>
 <li>Inspiring your team to get buzzed about the business</li>
 <li>Training and developing your team to reach their full potential</li>
 </ul>
 A bit about you
 A passion for coffee and people is just start of what we’re looking for. What else makes a great Store Manager?
 <ul>
 <li>Leadership experience</li>
 <li>A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity</li>
 <li>A brand ambassador who ensures attention to brand standards</li>
 <li>An ambitious character who wants to be part of our growth journey</li>
 <li>Ability to thrive under pressure and execute at pace</li>
 <li>Experience of managing, coaching and developing team members – they could be our future leaders</li>
 </ul>
 What we can offer
 We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
 <ul>
 <li>Salary from £29,000 – £30,000 per annum (dependent on the size of the store)</li>
 <li>Paid quarterly bonus scheme</li>
 <li>Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks</li>
 <li>Free uniform to wear on shift</li>
 <li>Costa Discount App – 25% off food &amp; drinks in store when you’re not working, plus 25% off all merchandise</li>
 <li>Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme</li>
 <li>Employee recognition scheme</li>
 <li>Employee Assistance Programme and access to our dedicated Mental Health First Aiders</li>
 <li>Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member</li>
 <li>Cycle to Work Scheme through which you can make huge savings on bikes and accessories</li>
 <li>Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays</li>
 </ul>
 And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
 A bit about us
 Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
 We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
 At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
 For any reasonable adjustments and general queries please contact careers@scoffs-group.co.uk
 This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned costa store advert.
 </div>
</div>


 
  Store Manager
  Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.
  A bit about the role
  Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow. So go ahead and make it your own.
  What’s involved?
  
   Creating the perfect space for customers to kick back with our coffee
   Drumming up fresh ideas that meet customers’ ever-changing wants and needs
   Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
   Inspiring your team to get buzzed about the business
   Training and developing your team to reach their full potential
  
  A bit about you
  A passion for coffee and people is just start of what we’re looking for. What else makes a great Store Manager?
  
   Leadership experience
   A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity
   A brand ambassador who ensures attention to brand standards
   An ambitious character who wants to be part of our growth journey
   Ability to thrive under pressure and execute at pace
   Experience of managing, coaching and developing team members – they could be our future leaders
  
  What we can offer
  We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
  
   Salary from £29,000 – £30,000 per annum (dependent on the size of the store)
   Paid quarterly bonus scheme
   Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
   Free uniform to wear on shift
   Costa Discount App – 25% off food & drinks in store when you’re not working, plus 25% off all merchandise
   Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme
   Employee recognition scheme
   Employee Assistance Programme and access to our dedicated Mental Health First Aiders
   Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member
   Cycle to Work Scheme through which you can make huge savings on bikes and accessories
   Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays
  
  And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
  A bit about us
  Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
  We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
  At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
  For any reasonable adjustments and general queries please contact careers@scoffs-group.co.uk
  This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned costa store advert.
 


Store Manager

Requirements

Responsibilities

FAQs

What are the primary responsibilities of a Store Manager at Costa Coffee?

What qualifications are needed to become a Store Manager at Costa Coffee?

What is the salary range for a Store Manager position?

Are there any employee benefits for Store Managers?

Is prior coffee experience required for this role?

How do we ensure a healthy work environment?

What are the opportunities for career development at Costa Coffee?

Can I expect to work under pressure in this role?

What is the culture like at Costa Coffee?

How can I apply for the Store Manager position?

Costa Coffee

Mission & Purpose