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STORE MANAGER - LONDON SPITALFIELDS

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Dr. Martens PLC

Dec 19, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
  • London

Requirements

  • Passion for our product.
  • Similar experience in a Store Manager role (within a fashion/lifestyle brand would be preferable)
  • Experience of coaching, developing and mentoring a retail team (including dealing with performance issues.
  • Sales oriented and able to drive others to achieve store goals and objectives.
  • Excellent communication, numeracy & literacy skills.
  • Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
  • Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

Responsibilities

  • Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
  • Overall responsibility for Health & Safety and security issues within the store including implementing search procedures
  • Achieving set KPI’s in line with the stores budgets
  • Monitoring P&L and managing all controllable costs for the store (including payroll)
  • Driving sales performance targets (e.g. Conversion, ATV & UPT)
  • Implementing and driving high standards of customer services within the store
  • Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
  • Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience

FAQs

What are the main responsibilities of the Store Manager at London Spitalfields?

The main responsibilities include overseeing day-to-day retail operations, managing health and safety, driving sales performance, ensuring high standards of customer service, stock management, and developing the store team.

What qualifications or experience are required for the Store Manager position?

Candidates should have experience in a similar Store Manager role, preferably within a fashion or lifestyle brand, as well as skills in coaching, developing teams, and driving sales.

What core values guide Dr. Martens as a company?

The core values guiding Dr. Martens are to Be Yourself, Act Courageously, and Show You Care.

Is there a focus on employee development at Dr. Martens?

Yes, Dr. Martens emphasizes employee development by encouraging team members to take ownership of their own growth and proactively seek feedback.

What incentives are offered to employees in this position?

Incentives include bonus opportunities, a welcome pair of Docs, discounts on footwear and accessories, paid volunteer days, generous holiday allowance, matched pension contributions, private healthcare, and access to employee assistance programs.

How does Dr. Martens approach diversity and inclusion?

Dr. Martens is committed to creating an inclusive environment and encourages applications from diverse backgrounds, believing that varied perspectives contribute positively to the brand and community.

What kind of team culture can a Store Manager expect to foster?

A Store Manager can expect to foster a collaborative culture, focusing on engagement and teamwork while encouraging idea-sharing and collaborative problem-solving.

Is prior sales experience necessary for this role?

Yes, sales-oriented experience is preferred, as candidates should be able to drive others to achieve store goals and objectives.

What are the health and safety responsibilities of the Store Manager?

The Store Manager is responsible for overall health and safety in the store, including implementing search procedures and ensuring compliance with safety standards.

Does Dr. Martens offer any personal wellbeing support?

Yes, Dr. Martens provides access to mental health resources, including an Employee Assistance Programme and mental health first aiders.

Retail & Consumer Goods
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

Dr. Martens is a renowned footwear and accessories brand known for its distinctive boots and shoes that blend style, durability, and comfort. Their products, which include iconic designs like the 1460 boot, are favoured for their quality craftsmanship and rebellious spirit. The company's mission is to empower individuals to express their unique style and individuality through their footwear. Dr. Martens is committed to innovation, maintaining high standards of durability, and fostering a culture of self-expression and creativity.