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Store Manager Michael Kors

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Michael Kors

Jan 27, 2025

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You should have 5-10 years of retail management experience, a track record of boosting business performance, strong leadership skills, excellent organization, and adaptability in a fast-paced environment.
  • You will manage store operations, meet sales goals, develop staff, enhance customer service, maintain inventory and visual standards, and ensure adherence to policies while driving business strategies.

Requirements

  • Minimum 5-10 years retail experience with management or multi management
  • Able to drive business and ensure the store goals are met
  • Proven track record to increase overall business performance
  • Able to work as a leader, to drive and motivate people and willingness to develop talent
  • Excellent personal organizational skills with attention of detail and accuracy
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily – Multi-tasking

Responsibilities

  • Responsible for overall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.
  • Meet sales goals
  • Analyze available sales reports and data to determine the needs of the business and set business strategies
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
  • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
  • Ensure all associates provide the highest level of customer service
  • Ensure staff maintains constant client communication through utilizing their client books
  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
  • Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy
  • Ensure facility maintenance, presentation and organization
  • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office and other stores
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel
  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
  • Ensure integrity of payroll and the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

FAQs

What is the primary responsibility of a Store Manager at Michael Kors?

The primary responsibility of a Store Manager at Michael Kors is the overall management of the store, staff, merchandise, and customer service, including achieving sales objectives and maintaining high operational and merchandising standards.

How much retail experience is required for the Store Manager position?

A minimum of 5-10 years of retail experience with management or multi-management is required for the Store Manager position.

What are the key areas of focus for this role?

The key areas of focus for the Store Manager role include Sales Generation, Customer Service, Operations, Visual Merchandising, and Human Resources.

What is expected in terms of sales generation?

The Store Manager is expected to meet sales goals, analyze sales reports to set business strategies, motivate staff to meet productivity goals, and develop events to grow the customer base.

Is prior experience in managing a team necessary?

Yes, prior experience in driving and motivating a team and developing talent is necessary for this role.

Are there specific client management responsibilities?

Yes, the Store Manager must ensure staff maintains constant client communication, manage the client database, resolve client problems quickly, and empower associates to make customer-centered decisions.

What are the operational responsibilities of the Store Manager?

Operational responsibilities include ensuring facility maintenance, following cash control procedures, controlling store expenses, managing inventory accuracy, and ensuring compliance with company policies.

How important is visual merchandising in this position?

Visual merchandising is very important as the Store Manager is responsible for implementing and maintaining merchandising directives and ensuring the selling floor reflects the correct visual image.

Will the Store Manager be involved in recruitment and training?

Yes, the Store Manager will recruit, train, and develop staff, supporting training programs and evaluating associate performance.

Does the company promote diversity and inclusion?

Yes, Michael Kors is committed to creating a diverse and inclusive workplace and is an equal opportunity employer.

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Michael Kors

#TeamKors #KorsCareers

Fashion & Arts
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.

Benefits

  • Health

    Medical, vision and dental insurance. Short- and long-term disability

  • Time Away

    Competitive time off, including vacation, personal and sick days. Paid parental leave.

  • Growth & Wellness

    Classroom and online learning opportunities for professional and leadership development. Employee wellness initiatives.

  • Financial Planning

    Health and commuter spending accounts. Life insurance.