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Store Manager - Mississauga (Royal Windsor & Southdown)

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Canadian Tire

Jul 26, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Mississauga

Requirements

  • Canadian Tire Experience required.
  • Available to work Days, Evenings and Weekends.
  • Leadership and senior managerial experience in the retail or similar industry.
  • Excellent knowledge and understanding of retail and financial principles.
  • Excellent knowledge of market trends and competition in the retail and automotive service industry.
  • Proven track record in retail sales, retail execution and operations in a management role is required.
  • Ability to understand and operate POS and inventory computer systems is considered an asset.
  • Experience in a Canadian Tire store is considered an asset.
  • Strong orientation towards customer service excellence.
  • Entrepreneurial and results-oriented individuals who possess solid organizational skills.
  • Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  • Strong communication skills.
  • Ability to motivate and coach others as well as provide feedback.
  • Ability to plan, organize, delegate and follow up on team's activities and projects.
  • Proactive problem-solving skills and ability to make ambiguous decisions.
  • Ability to multitask, adapt and cope with challenging situations.

Responsibilities

  • Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
  • Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
  • Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
  • Leads by example by consistently delivering an excellent customer experience.
  • Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
  • Maintains community relations in order to build and enhance the image of Canadian Tire.
  • Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  • Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
  • Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
  • Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
  • Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.

FAQs

What is the job title for this position?

The job title for this position is Store Manager - Mississauga (Royal Windsor & Southdown).

What is the main responsibility of the Store Manager?

The main responsibility of the Store Manager is to contribute to the success of the store by providing a consistent retail floor presence and direct support to the Department Managers, ensuring that the retail floor meets performance expectations in terms of customer experience and retail execution.

What are the key requirements for this position?

Key requirements include Canadian Tire experience, availability to work days, evenings, and weekends, leadership and managerial experience in retail or a similar industry, strong knowledge of retail and financial principles, proven track record in retail sales, excellent customer service orientation, and strong communication skills.

What kind of experience is preferred?

Canadian Tire experience is preferred, along with senior managerial experience in the retail or similar industry, and knowledge of market trends and competition in the retail and automotive service industry.

What potential career opportunities are available after this position?

Potential career opportunities after this position include advancement to General Manager and Associate Dealer roles.

What are the physical demands of the job?

The physical demands include standing/walking for 8 hours, lifting and/or carrying merchandise items of various weights on a regular, frequent, and unassisted basis.

What does the compensation package include?

The compensation package includes competitive compensation and benefits, potential for profit sharing, employee shopping discount, learning and development opportunities, scholarships, a reward and recognition program, and a culture of performance and accountability.

Are there any background check requirements for this position?

Yes, as a condition of employment, this position may be subject to successful completion of reference checks, employment verifications, criminal background checks, and credit checks.

How does the company ensure a diverse and inclusive workplace?

The company is committed to a diverse and inclusive workplace and encourages candidates to advise of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

What aspects of customer experience are emphasized in this role?

The role emphasizes maintaining a culture that values an excellent customer experience by training, supervising, coaching team members, responding to formal complaints, and regularly interfacing with customers to assess their experience.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward We proudly provide customers from coast to coast with innovative products and services. From winter snow to summer sun, We Are Here to Make Life in Canada Better.