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Store Operations Helpdesk Coordinator

Sep 13, 2024

Applications are closed

Job
Full-time
Junior (1-2 years)
Customer Relations

Requirements

Store experience:
Good keyboard skills.
Proven Verbal Communication Skills.
Proven Written Communication Skills.
Proven Interpersonal Skills.
Proven managing conflict Skills.
Planning and organising skills.
Team Player.
Able to work on own initiative.
Ability to prioritise workload.

Responsibilities

To deliver an initial point of contact for internal customers.
To be responsible for serious issues on behalf of the Company and escalate as appropriate.
To ascertain necessary information and respond to the internal customer’s satisfaction.
Liaise with all areas of the business to ensure internal customer satisfaction.
To manage issues with the relevant department and monitor response.
To take telephone calls and send correspondence to departments within the business on their issues.
To report to the business on issues that is not being addressed via escalation.
To ensure all communications are prepared in a timely and accurate manner.
Champion actions that improve sales, drive transactions and reduce costs.
Manage queries for the field team (e.g. stock, reporting).
Provide detailed reports to field teams to enable them to follow up with stores.
Any other duties as requested by Line Manager.

FAQs

What is the main responsibility of the Store Operations Helpdesk Coordinator?

The main responsibility is to provide support and take ownership of issues on behalf of the stores, resolving them by liaising with relevant departments and teams.

Is there weekend support provided to stores?

Yes, the Store Operations helpdesk team provides weekend support to stores and acts as a point of escalation on Saturdays.

What skills are necessary to succeed in this role?

Necessary skills include good keyboard skills, verbal and written communication skills, interpersonal skills, conflict management skills, planning and organizing skills, being a team player, initiative, and the ability to prioritize workload.

How many holiday days are offered in this position?

The position offers 33 days of holiday, rising to 38 days with length of service (inclusive of bank holidays).

Is employee discount available?

Yes, employees receive 2 staff discount codes for themselves and a family member or friend, as well as a 30% discount on Superdrug Own Brand Products both in-store and online.

What are the working hours for this role?

The working hours are 37.5 hours per week, from 9:00 AM to 5:30 PM.

Is the training and development program provided?

Yes, the company offers unrivaled learning and development programs.

Does the company provide a pension scheme?

Yes, the company provides a pension scheme with matching contributions and a bonus.

How can employees manage their pay?

Employees can utilize Wagestream, a money management app that allows them to access a percentage of their pay as they earn it.

What is the working environment like?

The working environment is described as stylish, modern, and collaborative, located close to East Croydon Station.

Superdrug

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Our purpose is quite simply to be the best in everyday accessible beauty and health. We are committed to bring innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices. As well as the best big beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else. Plus our Superdrug Own Brand collection is not only great value, it is excellent quality and all our beauty and toiletries Own Brand products carry the leaping bunny symbol which show they are certified by Cruelty Free International. We currently have over 800 stores including stores in the Republic Of Ireland and employ 12,500 colleagues. 200 stores have pharmacies with pharmacy consulting rooms. We currently have 15 stores with nurse clinics offering health checks but there’s much more to who we are. At Superdrug we’re part of the biggest health and beauty retailer in the world – A.S. Watson Group, operating retail stores across Europe and Asia. A key element to our brand's success is ensuring that our team is trained to give customers the service and quality they deserve. Through our retail academy team members are given the skills, confidence and knowledge to offer customers the best beauty and health advice on the high street.