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Strategic Customer Success Manager (Spanish Language Skills)

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Cloudera

Oct 18, 2024

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Data
  • Madrid
    Remote
  • Quick Apply

AI generated summary

  • You must have strong customer-facing skills, ownership mentality, fluent Spanish, experience with large data platforms, software implementation, RDBMS, and knowledge in ITIL and networking concepts.
  • You will manage customer relationships, drive adoption of CDP, analyze data for insights, communicate effectively with stakeholders, and resolve escalations to ensure success.

Requirements

  • Strong customer facing skills and stakeholder management
  • Take ownership for the customer’s adoption of CDP and Success Plan
  • Experience operating on-site with large enterprise customers
  • Ability to liaise and facilitate with key internal and external stakeholders
  • Clear and concise communication skills
  • Ownership mentality over your customers and work
  • Comfortable with program, project and stakeholder management.
  • Ability to manage stakeholder escalations to mutually agreeable outcomes
  • Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
  • Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
  • Fluent Spanish Language Skills
  • Experience with large scale data platforms
  • Experience with software implementation and upgrade management
  • Understanding of data management concepts
  • Understanding of ITIL concepts
  • Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
  • Understanding of networking concepts
  • Tableau experience a plus

Responsibilities

  • Strong customer facing skills and stakeholder management
  • Take ownership for the customer’s adoption of CDP and Success Plan
  • Experience operating on-site with large enterprise customers
  • Ability to liaise and facilitate with key internal and external stakeholders
  • Clear and concise communication skills
  • Ownership mentality over your customers and work
  • Comfortable with program, project and stakeholder management
  • Ability to manage stakeholder escalations to mutually agreeable outcomes
  • Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
  • Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).

FAQs

What is the job title for this position?

The job title is Strategic Customer Success Manager with a focus on Spanish Language Skills.

What business area does this role fall under?

This role falls under the Professional Services business area.

What is the seniority level for this position?

The seniority level is Mid-Senior level.

What are the main responsibilities of a Strategic Customer Success Manager?

The main responsibilities include driving Success Plans, acting as a trusted advisor and customer advocate, managing customer product adoption, and facilitating communication between Cloudera and the customer.

What skills are important for this role?

Important skills include strong customer-facing skills, stakeholder management, clear communication, program and project management, and the ability to handle escalations.

Is fluency in Spanish a requirement for this position?

Yes, fluent Spanish language skills are required.

What type of experience should candidates have?

Candidates should have experience with large-scale data platforms, software implementation, data management concepts, and working with an RDBMS.

Does Cloudera provide a benefits package?

Yes, Cloudera offers a comprehensive benefits and competitive packages.

What can employees expect in terms of work-life balance?

Employees can expect a generous PTO policy, unplugged days, and a flexible work-from-home policy to support work-life balance.

Are there opportunities for career development at Cloudera?

Yes, Cloudera offers access to continued career development for its employees.

Is Tableau experience considered an advantage for this role?

Yes, experience with Tableau is considered a plus for this position.

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Cloudera

At Cloudera, we believe that data can make what is impossible today, possible tomorrow.

Technology
Industry
1001-5000
Employees

Mission & Purpose

At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.