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Strategic Implementation Manager

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Canva

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • San Francisco
  • Quick Apply

AI generated summary

  • You need 5+ years in SaaS implementation, strong project management skills, a customer-focused mindset, problem-solving ability, experience in stakeholder management, and excellent prioritization skills.
  • You will become a product expert, guide enterprise onboardings, develop tailored rollout frameworks, drive adoption, refine processes, and collaborate to enhance customer experience.

Requirements

  • SaaS expertise: 5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts.
  • Strategic Project Management: Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
  • Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
  • Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
  • Stakeholder management: Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to front-line staff.
  • Autonomy and prioritization: Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.

Responsibilities

  • Become a Canva product expert – Be the go-to resource for customers within 30 days. Lead complex enterprise onboardings, ensuring customers realize the full value of Canva’s platform.
  • Partner 1:1 with clients – Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers.
  • Drive customer timelines and adoption – Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement.
  • Co-build implementation processes – Collaborate to refine processes and best practices, ensuring team success.
  • Understand customer use cases – Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

FAQs

What is the primary responsibility of a Strategic Implementation Manager at Canva?

The primary responsibility is to lead smooth, value-driven implementations for enterprise and strategic customers, ensuring they unlock the full value of Canva Enterprise through tailored product configuration, training, and user adoption strategies.

What qualifications are required for this position?

Candidates should have at least 5 years of experience implementing SaaS or enterprise software for large, multi-region clients, and possess strong skills in strategic project management, customer focus, problem-solving, stakeholder management, and prioritization.

What type of customers will I be working with?

You will partner with enterprise and strategic customers during their onboarding process, focusing on developing tailored frameworks and ensuring strong user engagement.

Is this position fully remote?

No, while we offer flexibility, this position operates on a hybrid model, with the flagship office located in Sydney and a hub in San Francisco.

What sort of training will I receive when I start?

You will undergo training to become a Canva product expert within 30 days, which will include learning about product configurations, best practices, and customer engagement strategies.

What are the key goals for user engagement in this role?

The goal is to achieve at least 80% of users actively creating designs in Canva, thus driving user adoption and customer success.

How does Canva support the well-being of its employees?

Canva offers various benefits, including health plans, an inclusive parental leave policy, an annual Vibe & Thrive allowance, flexible leave options, and equity packages.

Are interviews conducted in person or virtually?

Interviews are conducted virtually.

What should I include in my application?

Please include your pronouns and any reasonable adjustments you may need during the interview process.

What is the target salary range for this position?

The target salary range for this position is $161,000 to $206,000, determined by market data, skills, and experience.

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Canva

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.