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Strategic Operations Manager, Marketplace

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Uber

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Business, Operations & Strategy
  • San Francisco

AI generated summary

  • You need 2-4 years in consulting or analytics, Excel/SQL skills, problem-solving ability, strong communication, and the capability to thrive in fast-paced environments.
  • You will identify performance improvement opportunities, manage projects, analyze data, advise leadership, collaborate cross-functionally, and ensure successful product roll-outs with measurable outcomes.

Requirements

  • 1. 1.5+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
  • 2. SQL and Excel/Google Sheets proficiency
  • 3. Bachelor's degree
  • 4. 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
  • 5. Strong Excel/Google Sheets or SQL proficiency
  • 6. Ability to thrive in a fast-paced and ambiguous environment
  • 7. Experience problem-solving and proposing unique solutions to complex issues
  • 8. Strong experience building and executing complex processes
  • 9. Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • 10. Experience with quantitative data analysis to provide deep measurable insights
  • 11. Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
  • 12. Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly

Responsibilities

  • Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities
  • Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
  • Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress
  • Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
  • Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
  • Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee.
  • Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives

FAQs

What is the primary role of a Strategic Operations Manager at Uber Eats?

The primary role of a Strategic Operations Manager at Uber Eats is to design and build creative solutions for complex problems, optimize delivery operations, and drive alignment across various teams to enhance performance and efficiency.

What are the key responsibilities of this position?

Key responsibilities include identifying performance improvement opportunities, managing high-impact projects, analyzing data for business decisions, collaborating with cross-functional teams, and advising senior leadership on long-term strategy.

What qualifications are required for this role?

The basic qualifications include 1.5+ years of relevant experience, proficiency in SQL and Excel/Google Sheets, and a Bachelor's degree. Preferred qualifications include 2-4 years of relevant work experience, strong analytical skills, and experience in building complex processes.

Is previous experience in consulting or investment banking preferred?

Yes, previous experience in consulting, investment banking, strategy, operations, or analytics is preferred for this role.

What tools and skills are essential for this position?

Essential tools and skills include strong proficiency in Excel/Google Sheets and SQL, quantitative data analysis, strong communication and presentation skills, and the ability to thrive in a fast-paced environment.

Will the Strategic Operations Manager work with other departments?

Yes, the role requires collaboration with Product, Territory Operations, Finance, Marketing, Tech, and Customer Support teams to ensure alignment and effective execution of key priorities.

What is the salary range for this position?

The base salary range for this role is USD$106,000 per year - USD$118,000 per year, depending on experience and qualifications.

Is there potential for bonuses or equity awards?

Yes, the position is eligible for Uber's bonus program and may also include an equity award and other compensation types.

What is the work environment like for this role?

The work environment is fast-paced and requires the ability to navigate ambiguity while driving performance improvements and project outcomes.

Where can I find more information about benefits?

More details about benefits can be found on the Uber careers benefits page at https://www.uber.com/careers/benefits.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness