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Strategic Operations Manager, Uber Direct

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Uber

Oct 22, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Data
    Business, Operations & Strategy
  • New York

Requirements

  • 2+ years' of professional work experience in a related field (start-up, operations, strategy, analytics, technology)
  • Strong Excel/Google Sheets and SQL proficiency
  • Dashboard creation and KPI tracking experience (via Tableau/Datastudio/Looker or similar program)
  • Bachelor's degree, preferrably in Business Administration, Computer Science, Mathematics, Analytics or similar programs
  • Proven track record in driving process and performance improvements through data-driven insights.
  • Extensive experience collaborating across Sales, Account Management, and Customer Support teams to achieve shared goals.
  • Skilled in managing large, complex cross-functional projects and launches, ensuring alignment and timely execution.
  • Proactive problem-solver with a focus on rapid experimentation to build and iterate on solutions for both immediate and long-term operational challenges.
  • Demonstrated ability to engage and communicate effectively with diverse stakeholders in fast-paced, dynamic environments with tight deadlines.
  • Strong analytical skills to leverage data and sound business judgment for assessing process efficiency, operational viability, and financial outcomes.
  • Expertise in business case development and delivering performance improvements by utilizing data insights.
  • Data-driven mindset with strong business acumen to evaluate process performance and financial feasibility through analytical thinking.
  • Clear and concise communicator capable of synthesizing complex information, emphasizing key insights, and delivering actionable recommendations.
  • Comfortable navigating ambiguity and managing projects without complete information, adapting priorities as new data emerges.

Responsibilities

  • Operations Management: collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (account strategy and growth, performance reporting and strategy)
  • Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management, sales, and customer programs.
  • Data Analysis: design, execute and automate processes to run and optimize the business performance and KPI gaps. You will autonomously build your own analyses and dashboards to measure your business success
  • Commercial Enablement: Create new processes to prioritize and evaluate new opportunities based on strategic and financial criteria. Develop resources that enable us to expand adoption by clearly communicating merchant value with a lens of creativity to differentiate our offerings.
  • Stakeholder Management: an important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Product, Partner Engineering, Finance)

FAQs

What is the primary focus of the Strategic Operations Manager role?

The primary focus of the Strategic Operations Manager role is to manage Account Manager Operations and drive continuous improvements through process optimizations to scale Uber Direct in the US and Canada.

What types of teams will I collaborate with in this role?

In this role, you will collaborate with cross-functional teams including Account Management, Sales, Product, Partner Engineering, and Finance to identify process inefficiencies and enhance performance.

What qualifications are required for this position?

The basic qualifications required for this position include 2+ years of professional work experience in a related field, strong proficiency in Excel/Google Sheets and SQL, experience in dashboard creation and KPI tracking, and a Bachelor's degree in a relevant field.

What are the preferred qualifications for this role?

Preferred qualifications include a proven track record in driving process improvements, extensive experience collaborating across teams, skills in managing large cross-functional projects, strong analytical skills, and the ability to communicate effectively with diverse stakeholders.

What tools or software should I be familiar with for this role?

You should be familiar with tools such as Excel/Google Sheets, SQL, and dashboard creation software like Tableau, Data Studio, or Looker.

What is the salary range for this position?

The base salary range for this role is USD$101,000 per year - USD$112,500 per year for roles based in New York, NY, and San Francisco, CA.

Are there additional benefits or compensation opportunities?

Yes, in addition to the base salary, you will be eligible to participate in Uber's bonus program, may be offered an equity award, and will also be eligible for various benefits.

What kind of experience is needed with data analysis?

You should have strong analytical skills to leverage data for assessing process efficiency and operational viability, with experience in designing, executing, and automating processes to optimize business performance.

Is experience in project management important for this role?

Yes, experience in project management is important as you will need to identify, plan, and execute projects and root cause analyses to improve existing processes.

How does Uber Direct support merchants?

Uber Direct empowers merchants by offering seamless last-mile delivery to their customers through their app or website, enhancing their operational capabilities and customer experience.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness