Logo of Huzzle

Home

Matches

Explore

Manage

Strategy & Customer Experience Lead, EMEA CommOps

image

Uber

Nov 7

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Amsterdam

Requirements

  • Postgraduate degree
  • Minimum 8 years of relevant experience
  • Experience in tech companies and/or strategy consulting firms
  • Exposure to global and multicultural environments
  • Expertise in customer experience or support

Responsibilities

  • Lead strategic projects to optimise customer support processes.
  • Drive initiatives to improve operational efficiency and customer satisfaction.
  • Collaborate with senior leadership to influence strategic decisions.
  • Manage cross-functional stakeholder relationships across different regions.
  • Analyse performance metrics to identify areas for improvement.

FAQs

What is the focus of the Strategy & Customer Experience Lead role?

The focus of the role is to lead strategic initiatives aimed at optimizing customer support processes, improving operational efficiency, and enhancing customer satisfaction across the EMEA region.

What type of projects will the Strategy & Customer Experience Lead be involved in?

The lead will be involved in various projects including strategy definition and execution, Gen AI and machine learning projects, customer experience programs, efficiency and optimization topics, transformational change programs, and regional execution of global priorities.

What qualifications are required for this position?

A postgraduate degree and a minimum of 8 years of relevant experience are required for this position.

What kind of experience is preferred for candidates applying for this role?

Preferred experience includes working in tech companies or strategy consulting firms, exposure to global and multicultural environments, and expertise in customer experience or support.

How does the role interact with senior leadership?

The Strategy & Customer Experience Lead will collaborate with senior leadership to influence strategic decisions and act as a thought partner on highly strategic topics.

What skills are essential for a successful candidate in this role?

Essential skills include a passion for providing excellent customer experience, a focus on operational efficiency, strategic thinking, project management, and the ability to influence and drive meaningful results across the organization.

In how many countries does the EMEA Community Operations team operate?

The EMEA Community Operations team operates in over 40 countries.

What types of teams does this role work with?

This role involves managing cross-functional stakeholder relationships across different regions, ensuring collaboration with various teams within the organization.

image

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness