Banking & Finance

Business, Operations & Strategy

United Kingdom

London

Leeds

Edinburgh

Large

The Financial Conduct Authority (FCA) is the regulatory body for the financial services industry in the United Kingdom. Its primary responsibility is to ensure the stability and integrity of the financial markets and to protect consumers. The FCA regulates various financial institutions, including banks, insurance companies, investment firms, and mortgage providers, to ensure that they comply with relevant laws and regulations. The ultimate mission of the FCA is to promote effective competition and fair practices in the financial industry while safeguarding consumers' interests. Their purpose is to maintain the trust and confidence of the public in the financial system by overseeing and enforcing rules that promote transparency, accountability, and fair treatment of consumers. The FCA also provides educational resources and guidance to help consumers make informed financial decisions and protect themselves from potential risks and scams.

Finance

Financial Conduct Authority (FCA)

We aim to make markets work well – for individuals, for business, large and small, and for the economy as a whole.

<p><strong>The team/department:</strong></p><ul><li>The retail banking sector performs a vital role in the economy. As a Strategy &amp; Delivery Supervisor in the Retail Banking directorate, your work will impact millions of UK consumers. We supervise the largest and most complex retail banking groups, digital and foreign banks as well as mortgage lenders in the UK. We also set standards and tackle risks/harm across many high-profile topics such as the Cost-of-Living Crisis, Consumer Duty, Access to Cash, Savings Market review, the Provision of Banking Services and more. The directorate is both a very busy and very rewarding place to work.</li><li>We are looking for an individual with a strong understanding of the retail banking market to join and help shape the new Retail Banking Strategy and Delivery team in the Market Analysis and Policy (MAP) Department. This is an exciting and important new function that will be working closely with the Director’s office in Retail Banking, the Retail Banking Sector Team as well as with all teams across the Directorate.</li></ul><p><strong>What you will be doing:</strong></p><ul><li>You will be supporting the building of the new Strategy &amp; Delivery function for Retail Banking, working closely with other teams across the Directorate, in particular the Sector Team. You will be supporting the development of strong relationships with relevant stakeholders both within and outside of the Directorate as well as contributing to the wider Directorate, including making recommendations for continuous improvement of our processes.</li></ul><p><strong>You will be responsible for:</strong></p><ul><li>Supporting the wider Directorate through contributing to the development of a coherent and outcomes focused workplan, considering the prioritisation of risk and resulting strategy</li><li>Supporting the portfolio teams to devise the retail banking and mortgages portfolio strategies and subsequently working together with the Sector Team and others to monitor these strategies and ensure appropriate delivery</li><li>Working closely with the Retail Banking Director’s office, especially the Executive Assistant</li><li>Forming judgments on a range of topics and how these fit into the wider strategy</li><li>Working with the Sector Team to understand key risks facing the sector and implementing horizon scanning into the Directorate’s workplan</li><li>Supporting the team in feeding into cross-FCA strategic thinking requests and how these impact retail banking</li></ul><p><strong>What will you get from the role?</strong></p><ul><li>Opportunity to be part of a new and important team working in one of the most exciting sectors in financial services. Working in a fast-paced but supportive environment</li><li>Opportunity to work closely with the Director’s office and wider Retail Banking Senior Leadership Team</li><li>Supporting the development of a retail banking (and mortgages) strategy, helping to unpick the wide range of complex topics that retail banking is exposed to</li><li>Opportunity to engage with a wide range of stakeholders across the FCA</li><li>Sharing your knowledge within an environment of excellence and continuous learning</li></ul><p>Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.</p><p>Core benefits that you will receive as standard are:</p><ul><li>25 days holiday per year plus bank holidays</li><li>Private healthcare with Bupa</li><li>A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)</li><li>Life assurance of eight times your basic salary</li><li>Income protection</li></ul><p>We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.</p><p><strong>The skills and experience you will have:</strong></p><ul><li>We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.</li></ul><p><strong>Minimum:</strong></p><ul><li>Excellent written communication skills</li><li>Experience of working on strategy and delivery within the retail banking/financial services sector</li><li>Proven experience of managing senior internal and external stakeholders</li></ul><p><strong>Essential:</strong></p><ul><li>Ability to think clearly and consider complex data and information and make strategic judgements</li><li>Ability to analyse information from a wide range of sources and being able to pull out the key points</li><li>Ability to work collaboratively and demonstrating strong interpersonal skills</li><li>Driven by challenges. Flexible approach to change and an ability to adapt working styles accordingly</li><li>Ability to build and maintain effective relationships – which helps broaden understanding of how our workplan fit into other sectors and the overall FCA strategy</li><li>Ability to manage competing priorities in a fast-paced environment</li></ul>

The team/department:The retail banking sector performs a vital role in the economy. As a Strategy & Delivery Supervisor in the Retail Banking directorate, your work will impact millions of UK consumers. We supervise the largest and most complex retail banking groups, digital and foreign banks as well as mortgage lenders in the UK. We also set standards and tackle risks/harm across many high-profile topics such as the Cost-of-Living Crisis, Consumer Duty, Access to Cash, Savings Market review, the Provision of Banking Services and more. The directorate is both a very busy and very rewarding place to work.We are looking for an individual with a strong understanding of the retail banking market to join and help shape the new Retail Banking Strategy and Delivery team in the Market Analysis and Policy (MAP) Department. This is an exciting and important new function that will be working closely with the Director’s office in Retail Banking, the Retail Banking Sector Team as well as with all teams across the Directorate.What you will be doing:You will be supporting the building of the new Strategy & Delivery function for Retail Banking, working closely with other teams across the Directorate, in particular the Sector Team. You will be supporting the development of strong relationships with relevant stakeholders both within and outside of the Directorate as well as contributing to the wider Directorate, including making recommendations for continuous improvement of our processes.You will be responsible for:Supporting the wider Directorate through contributing to the development of a coherent and outcomes focused workplan, considering the prioritisation of risk and resulting strategySupporting the portfolio teams to devise the retail banking and mortgages portfolio strategies and subsequently working together with the Sector Team and others to monitor these strategies and ensure appropriate deliveryWorking closely with the Retail Banking Director’s office, especially the Executive AssistantForming judgments on a range of topics and how these fit into the wider strategyWorking with the Sector Team to understand key risks facing the sector and implementing horizon scanning into the Directorate’s workplanSupporting the team in feeding into cross-FCA strategic thinking requests and how these impact retail bankingWhat will you get from the role?Opportunity to be part of a new and important team working in one of the most exciting sectors in financial services. Working in a fast-paced but supportive environmentOpportunity to work closely with the Director’s office and wider Retail Banking Senior Leadership TeamSupporting the development of a retail banking (and mortgages) strategy, helping to unpick the wide range of complex topics that retail banking is exposed toOpportunity to engage with a wide range of stakeholders across the FCASharing your knowledge within an environment of excellence and continuous learningOur competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.Core benefits that you will receive as standard are:25 days holiday per year plus bank holidaysPrivate healthcare with BupaA non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)Life assurance of eight times your basic salaryIncome protectionWe support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.The skills and experience you will have:We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.Minimum:Excellent written communication skillsExperience of working on strategy and delivery within the retail banking/financial services sectorProven experience of managing senior internal and external stakeholdersEssential:Ability to think clearly and consider complex data and information and make strategic judgementsAbility to analyse information from a wide range of sources and being able to pull out the key pointsAbility to work collaboratively and demonstrating strong interpersonal skillsDriven by challenges. Flexible approach to change and an ability to adapt working styles accordinglyAbility to build and maintain effective relationships – which helps broaden understanding of how our workplan fit into other sectors and the overall FCA strategyAbility to manage competing priorities in a fast-paced environment

Strategy & Delivery Coordinator – Retail Banking Directorate - Financial Conduct Authority (FCA)

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  Salary:
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   National £41,800 - £52,200 (depending on experience)
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   London £46,000 - £57,400 (depending on experience)
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   Are you passionate about ensuring consumers are treated fairly and have access to information and financial services products that meet their needs?
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   The team/department
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   The retail banking sector performs a vital role in the economy. As a Strategy &amp; Delivery Supervisor in the Retail Banking directorate, your work will impact millions of UK consumers. We supervise the largest and most complex retail banking groups, digital and foreign banks as well as mortgage lenders in the UK. We also set standards and tackle risks/harm across many high-profile topics such as the Cost-of-Living Crisis, Consumer Duty, Access to Cash, Savings Market review, the Provision of Banking Services and more. The directorate is both a very busy and very rewarding place to work.
 </div>
 <div></div>
 <div>
   We are looking for an individual with a strong understanding of the retail banking market to join and help shape the new Retail Banking Strategy and Delivery team in the Market Analysis and Policy (MAP) Department. This is an exciting and important new function that will be working closely with the Director’s office in Retail Banking, the Retail Banking Sector Team as well as with all teams across the Directorate.
 </div>
 <div></div>
 <div>
   What you will be doing
 </div>
 <div>
   You will be supporting the building of the new Strategy &amp; Delivery function for Retail Banking, working closely with other teams across the Directorate, in particular the Sector Team. You will be supporting the development of strong relationships with relevant stakeholders both within and outside of the Directorate as well as contributing to the wider Directorate, including making recommendations for continuous improvement of our processes.
 </div>
 <div></div>
 <div>
  <br> You will be responsible for:
 </div>
 <ul>
  <li> Supporting the wider Directorate through contributing to the development of a coherent and outcomes focused workplan, considering the prioritisation of risk and resulting strategy</li>
  <li> Supporting the portfolio teams to devise the retail banking and mortgages portfolio strategies and subsequently working together with the Sector Team and others to monitor these strategies and ensure appropriate delivery</li>
  <li> Working closely with the Retail Banking Director’s office, especially the Executive Assistant</li>
  <li> Forming judgments on a range of topics and how these fit into the wider strategy</li>
  <li> Working with the Sector Team to understand key risks facing the sector and implementing horizon scanning into the Directorate’s workplan</li>
  <li> Supporting the team in feeding into cross-FCA strategic thinking requests and how these impact retail banking</li>
 </ul>
 <div></div>
 <div>
   What will you get from the role?
 </div>
 <ul>
  <li> Opportunity to be part of a new and important team working in one of the most exciting sectors in financial services. Working in a fast-paced but supportive environment</li>
  <li> Opportunity to work closely with the Director’s office and wider Retail Banking Senior Leadership Team</li>
  <li> Supporting the development of a retail banking (and mortgages) strategy, helping to unpick the wide range of complex topics that retail banking is exposed to</li>
  <li> Opportunity to engage with a wide range of stakeholders across the FCA</li>
  <li> Sharing your knowledge within an environment of excellence and continuous learning</li>
 </ul>
 <div></div>
 <div>
   Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
 </div>
 <div></div>
 <div>
  <br> Core benefits that you will receive as standard are:
 </div>
 <ul>
  <li> 25 days holiday per year plus bank holidays</li>
  <li> Private healthcare with Bupa</li>
  <li> A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)</li>
  <li> Life assurance of eight times your basic salary</li>
  <li> Income protection</li>
 </ul>
 <div></div>
 <div>
  <br> We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
 </div>
 <div></div>
 <div>
   The skills and experience you will have
 </div>
 <div>
   We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.
 </div>
 <div></div>
 <div>
   Minimum
 </div>
 <ul>
  <li> Excellent written communication skills</li>
  <li> Experience of working on strategy and delivery within the retail banking/financial services sector</li>
  <li> Proven experience of managing senior internal and external stakeholders</li>
 </ul>
 <div></div>
 <div>
   Essential
 </div>
 <ul>
  <li> Ability to think clearly and consider complex data and information and make strategic judgements</li>
  <li> Ability to analyse information from a wide range of sources and being able to pull out the key points</li>
  <li> Ability to work collaboratively and demonstrating strong interpersonal skills</li>
  <li> Driven by challenges. Flexible approach to change and an ability to adapt working styles accordingly</li>
  <li> Ability to build and maintain effective relationships – which helps broaden understanding of how our workplan fit into other sectors and the overall FCA strategy</li>
  <li> Ability to manage competing priorities in a fast-paced environment</li>
 </ul>
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   About the FCA
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   The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found 
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   here.
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  <br> The FCA's Values &amp; Diversity
  <br> Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
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  <br> The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Associate - Regulatory role.
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   Flexible working
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   We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
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  <br> Multi-location
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   As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.
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   Useful information
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   Applications for this role close at 23:59 on Tuesday 23rd July 2024
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  <br> This role is graded as Associate – Regulatory (Level 8)
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   Got a question?
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   If you are interested in learning more about the role please contact:
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   For Internal applicants, please contact Cheryl Cheung at 
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   cheryl.cheung@fca.org.uk
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   For External applicants, please contact Aaron Ward at 
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   aaron.ward@fca.org.uk
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   What to expect from our interview process
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   All applications will be reviewed once the advert has closed.
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   Recruitment Timeline:
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  <li> Closing date: 23rd July 2024</li>
  <li> Case study: w/c 5th August 2024</li>
  <li> Interview: w/c 12th August 2024</li>
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   Progress will depend on being successful at each stage. Please make the recruiter aware if you are going to be unavailable for any date during this time.
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   Application support
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   We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
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   If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.
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  <br> Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.
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Strategy & Delivery Coordinator – Retail Banking Directorate

Requirements

Responsibilities

Financial Conduct Authority (FCA)

Mission & Purpose