Student Service Advisor (One Year Term)

University of Alberta

Oct 9, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
People, HR & Administration
Edmonton

Requirements

A post-secondary degree plus a minimum of two to three years of proven, direct experience working in a university student service environment is required. Equivalent combinations of related education and experience may be considered.
Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external clients and stakeholders.
Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy/language levels.
Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy.
Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-paced environment while maintaining superior accuracy.
Strong analytical and organizational skills, including problem assessment and escalation.
Completes required training and performs other duties, as required.
Compliance, alignment, and support of the University of Alberta's (current and emerging) mandate, strategic initiatives, and operational plans and programs that are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who work, learn, and live within our community.
Annual submission of U of A Conflict of Interest / Conflict of Commitment Declaration.
Ability to triage and appropriately refer students who are in distress.
Ability to apply and adhere to strict confidentiality guidelines, FOIP, records management protocols, and all relevant UAPPOL and University regulations.
Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and services including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills with Microsoft Suite, Google applications, and eClass learning management system/Moodle preferred.
Strong PeopleSoft Student Administrative experience (Campus Solutions) preferred.
Demonstrated behavioral competencies, including: Communication; Customer Service Excellence; Interpersonal Communication; Problem-Solving; and Teamwork.

Responsibilities

Uses investigation, professional judgment and discretionary authority to resolve problems and address concerns and issues from current students, prospective students, applicants, parents, alumni and the general public regarding admission, registration, examinations, tuition and student fees, financial aid and scholarships, student records and transcripts, and convocation
Interprets policy, procedures, and programs as they pertain to students both current and prospective, specifically graduate, undergraduate, Indigenous, continuing education, international, mature, and nontraditional students
Provides comprehensive advice to students, parents, faculties and school counselors in person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, FOIPP, fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures
Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems
Anticipates needs and proactively responds to requests, providing subject matter expertise, professional advice, and recommendations extending beyond a student's initial request

FAQs

What is the duration of the position?

The position is a one-year term plus one day.

What is the salary range for the Student Service Advisor position?

The salary range for this position is $51,821.52 to $70,382.74.

What are the working hours for this position?

The working hours are 35 hours per week.

What department is this position associated with?

This position is part of the Office of the Registrar - Student Service Centre.

Is this position full-time or part-time?

The position is full-time and is operating funded.

What kind of benefits package does this position offer?

The position offers a comprehensive benefits package, which can be viewed on the Benefits Overview page.

Where is the position located?

The role is hybrid with a mix of remote work and in-person duties at North Campus, Edmonton.

What qualifications are required for this position?

A post-secondary degree plus a minimum of two to three years of proven, direct experience working in a university student service environment is required.

Will training be provided for this role?

Yes, training is required and will be completed as part of the position.

Is the University of Alberta committed to diversity and inclusion?

Yes, the University of Alberta is committed to creating an equitable, diverse, and inclusive workforce.

Are there any preferred qualifications for candidates?

Yes, preferred qualifications include the ability to triage students in distress, knowledge of University policies, and strong proficiency in related software applications.

How can candidates request accommodations during the hiring process?

Candidates can request accommodations by letting us know at the time of booking their interview, and we will make every effort to accommodate their needs.

University of Alberta

We are #UAlberta! Always seeking, always challenging and, most of all, always leading with purpose.

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Mission & Purpose

The University of Alberta is one of Canada’s top teaching and research universities, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering, and health sciences. Home to more than 39,000 students and 15,000 faculty and staff, the university has an annual budget of $1.7 billion and attracts nearly $450 million in sponsored research revenue. The U of A offers close to 400 rigorous undergraduate, graduate, and professional programs in 18 faculties on five campuses. The university has more than 250,000 alumni worldwide. The university and its people remain dedicated to the promise made in 1908 by founding president Henry Marshall Tory that knowledge shall be used for “uplifting the whole people."