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Success Architect- B2C Commerce

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Salesforce

Oct 18, 2024

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You need 8 years in enterprise consulting, Salesforce B2C Commerce expertise, relevant certifications, strong technical skills, excellent communication, and a proactive mindset focusing on data ethics.
  • You will engage with customers to optimize B2C Commerce strategies, provide expert guidance, simplify technical concepts, innovate solutions, execute playbooks, and build strong partnerships.

Requirements

  • Proven Experience: 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect
  • Commerce Cloud Expertise: Experience with Salesforce B2C Commerce platform
  • Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect
  • Technical Competence:
  • Deep understanding of data modelling, integration architectures, and data governance best practices.
  • Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
  • Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.
  • Experience with system architecture design and integration patterns
  • Interpersonal Skills: Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
  • Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
  • Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
  • Salesforce Commerce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B/D2C Commerce
  • Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
  • Technical Familiarity: Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes

Responsibilities

  • Customer Engagement: Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.
  • Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Success Architect organization, providing proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product expertise.
  • Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
  • Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
  • Playbook Execution: Develop and execute playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Commerce Cloud customers.
  • Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

FAQs

What is the primary responsibility of a Commerce Cloud Success Architect?

The primary responsibility of a Commerce Cloud Success Architect is to engage with customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.

What qualifications are required for this role?

Candidates should have at least 8 years of proven experience in enterprise consulting, experience with the Salesforce B2C Commerce platform, and relevant Salesforce certifications like B2C Commerce Developer and B2C Commerce Architect.

What skills are essential for success in this position?

Essential skills include a deep understanding of data modeling, integration architectures, excellent communication skills, technical competence in web technologies, and a proactive mindset for independent task management.

Is knowledge of Salesforce Order Management important for this role?

Yes, knowledge of Salesforce Order Management and Salesforce B2B/D2C Commerce is preferred for candidates applying for this position.

What is the role's impact on customer success?

The role significantly impacts customer success by influencing technical architecture, performance optimization, and solution design strategies, ensuring customers effectively leverage Commerce Cloud's capabilities.

What types of relationships will the Commerce Cloud Success Architect build?

The Commerce Cloud Success Architect will build strong relationships with both internal teams and external business partners, collaborating on initiatives that contribute to the broader goals and growth of the organization.

Are there opportunities for professional development in this position?

Yes, the position provides opportunities for professional development by allowing the architect to serve as a Subject Matter Expert, engage in thought leadership, and work on innovative solutions that enhance customer success.

Is there a focus on data ethics and privacy in this role?

Yes, a commitment to data ethics and privacy is crucial, with an emphasis on ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.

What type of communication is expected in this role?

Excellent communication is essential, as the architect must translate complex technical concepts for diverse audiences, including technical and business stakeholders as well as executive leadership.

Does the job require familiarity with Salesforce's technical architecture?

Yes, familiarity with Salesforce’s technical architecture, including APIs, Standard and Custom Objects, APEX, and AI concepts, is preferred for candidates applying for this role.

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Salesforce

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,