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Supervisor

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Gloucester

Requirements

  • As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub.
  • You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively.
  • You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
  • Basic Knowledge of Wines
  • Basic Beers/Spirits Knowledge
  • Fluent in English

Responsibilities

  • As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

FAQs

What are the main responsibilities of a Supervisor at The Wheatsheaf Inn?

As a Supervisor, you will be responsible for delivering exceptional customer service, training and supporting team members, leading shifts safely and effectively as a key holder, and building rapport with both customers and staff.

What benefits do Supervisors receive?

Supervisors at The Wheatsheaf Inn receive access to career pathways, apprenticeships, and training courses, free meals, weekly pay, 28 days of holiday per year, 20% discount on food, drink, and accommodation in all sites, participation in a Share Save Scheme, and company pension scheme.

Is prior experience required for the Supervisor role?

While specific prior experience is not mentioned, a commitment to delivering excellent customer service and a passion for training others in the hospitality industry is essential.

Is knowledge of wines, beers, and spirits necessary for the Supervisor position?

Yes, basic knowledge of wines, beers, and spirits is required for the Supervisor position to ensure that you can effectively assist customers and train the team.

What kind of team environment can I expect at The Wheatsheaf Inn?

You can expect a dedicated, passionate, and friendly team environment where everyone goes the extra mile for guests and supports each other.

What qualifications do I need to apply for the Supervisor role?

The primary qualifications include a passion for customer service, the ability to train team members, and fluency in English. Specific formal qualifications are not mentioned but experience in a similar role would be beneficial.

How often is pay issued to Supervisors?

Supervisors are paid on a weekly basis.

Is there room for career development within The Wheatsheaf Inn?

Yes, The Wheatsheaf Inn offers ongoing development opportunities, including access to a career pathway and training courses, to help you grow and succeed in your hospitality career.

Are meals provided during shifts?

Yes, free meals are provided for Supervisors during their shifts.

How many vacation days do Supervisors receive?

Supervisors receive 28 days of holiday per year.

UK's best pubs and hotels across London and the south of England. 🍻

Travel & Leisure
Industry
1001-5000
Employees
1831
Founded Year

Mission & Purpose

Having proudly served our communities since 1831 when it comes to pubs it’s safe to say we know a thing or two. With more than 200 establishments, our award winning design approach means excellence in ambience as well as service and location. From poetic pubs steeped in history, to secret underground cocktail bars and our boutique hotels, the character and individuality of each of our premises gives them a unique feel. Our pubs have style and soul, and the people who work with us have pride in our culture and passion for the work they do. We encourage progression and celebrate success to ensure we create future leaders. We are dedicated to providing ongoing training and support, giving you the opportunity to be the best you can be.