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Supervisor

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PANDORA Jewelry

Nov 10

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Cork

Requirements

  • Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the hourly rate of pay for the Supervisor position?

The position offers a competitive hourly rate of pay.

Is there a bonus structure in place for the Supervisor role?

Yes, there is a monthly bonus of 10% if sales targets are achieved, with the potential of 20% if stretch targets are achieved.

What kind of discounts do employees receive?

Employees benefit from a generous employee discount on jewellery.

What responsibilities will I have as a Supervisor?

As a Supervisor, you will oversee the sales floor, motivate the team, drive sales, manage store operations, and handle escalated customer complaints.

Do I need prior experience to apply for the Supervisor position?

Yes, prior experience with a leading brand and/or consumer product retailing is preferred, especially for current senior sales assistants or supervisors.

What are the working conditions for this role?

The role is set in a fast-paced, sometimes high-pressure retail environment that requires a proactive and results-driven approach.

What skills are required for the ideal candidate?

Ideal candidates should have proven experience in driving sales, strong communication skills, a passion for customer service, adaptability, and a positive attitude towards products and core values.

Are there any additional benefits for employees?

Yes, there is a generous annual jewellery uniform allowance, access to an online benefits platform with discounts, free support for health and wellbeing, and various parties and gifts throughout the year.

How does Pandora approach sustainability?

Pandora pursues sustainability in all aspects of its business and has set ambitious, measurable targets from sourcing to marketing.

What qualities does Pandora look for in a Supervisor?

Pandora looks for candidates who are passionate, capable, strong team players, and who can embody the brand's core values of dreaming, daring, caring, and delivering.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.