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Supervisor - Blackburn (Part-time, 32hr)

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PANDORA Jewelry

Oct 10

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
  • An ideal candidate will have:
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the hourly pay rate for the Supervisor position?

The position offers a competitive hourly rate of pay, though the exact amount is not specified in the job description.

Is there a bonus system in place for this role?

Yes, there is a monthly bonus of 10% if sales targets are achieved, with the potential of 20% if stretch targets are achieved.

What are the working hours for the Supervisor position?

The role is part-time, requiring 32 hours of work per week.

What kind of employee benefits are offered?

Benefits include a generous annual jewellery uniform allowance, employee discount, access to an online benefits platform with various discounts, and free support for health and wellbeing through Retail Trust, among others.

What kind of experience is required for this role?

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. Candidates should have a proven track record in driving sales and profitability in-store.

What personal attributes are important for the successful candidate?

Ideal candidates should demonstrate strong communication skills, adaptability, a positive attitude, and a passion for customer service and retail.

What are the key responsibilities of the Supervisor?

Responsibilities include overseeing the sales floor, motivating the team, achieving sales targets, handling customer complaints, managing store operations, and coaching the sales team.

Does this role involve handling cash and financial transactions?

Yes, the Supervisor will act as a key holder, handle cashing up, reconcile the till systems, and manage financial transactions, including returns and exchanges.

Is training provided for new hires?

The job description does not specify training details, but the role includes coaching sessions to support the team in their sales potential.

How does Pandora support employee development?

Pandora is committed to career progression and invests in talent development, encouraging individuals to align with the company's core values.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.