FAQs
What is the primary responsibility of the Supervisor Customer Service role at Optum?
The primary responsibility is to coordinate and supervise the daily activities of team members, set priorities, ensure task completion and performance goals are met, and provide coaching and feedback.
What are the required qualifications for this position?
Candidates must have at least a high school diploma or GED, 5+ years of experience in an office or customer service environment, 1+ year of supervisory experience, proficiency with Windows PC applications, and the ability to multi-task.
Is supervisory experience mandatory for this job?
Yes, a minimum of 1 year of supervisory or leadership experience is required for this position.
What type of work environment does Optum promote?
Optum promotes a diverse and inclusive work culture, focused on health equity and improving health outcomes.
Is there a preferred qualification for this position?
Yes, having 2+ years of customer service experience is preferred for this role.
What is unique about Optum's approach to health care?
Optum is committed to addressing health disparities and improving health outcomes while delivering equitable care, especially for historically marginalized groups and those with lower incomes.
Are there any specific technology requirements for this role?
Candidates should have proficiency with Windows PC applications and the ability to learn new and complex computer systems.
Does Optum have a drug-free workplace policy?
Yes, Optum is a drug-free workplace.
What kind of coaching does the Supervisor provide to team members?
The Supervisor provides coaching, feedback, annual performance reviews, and formal corrective action as needed.
How does Optum view diversity in the workplace?
Optum views diversity as essential for a healthier atmosphere and is committed to providing equal employment opportunities regardless of various characteristics protected by law.