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Supervisor - Edinburgh St. James Quarter (Full-Time 40 hours)

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PANDORA Jewelry

Sep 9, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Edinburgh

Requirements

  • - Proven experience in driving sales and profitability in store
  • - A passion for driving a culture of exemplary customer service
  • - Strong communication skills in order to establish and coach a high performing team
  • - The ability to be adaptable and flexible to changing business needs
  • - A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • - A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

What is the working schedule for the Supervisor position?

The Supervisor position is a full-time role requiring a commitment of 40 hours per week.

What kind of training will I receive?

You will receive on-the-job training, including shop floor coaching sessions to help unlock your sales potential and comprehensive product knowledge sharing.

Is there an opportunity for bonuses?

Yes, you can earn a monthly bonus of 10% if sales targets are achieved, with the potential to earn up to 20% if stretch targets are met.

What are the main responsibilities of the Supervisor?

The Supervisor will oversee the sales floor, motivate the sales team, manage store operations, and handle escalated customer complaints, while also meeting personal sales targets.

Do I need previous retail experience to apply?

Yes, prior experience with a leading brand and/or desirable consumer product retailing is preferred, especially for candidates coming from senior sales assistant or supervisory roles.

Are there any benefits offered in this role?

Yes, the role offers a competitive hourly rate, a generous employee discount, an annual jewellery uniform allowance, access to an online benefits platform, and support for health, wellbeing, and financial advice.

What qualities are you looking for in a candidate?

We are looking for candidates who are passionate team players, have proven sales experience, strong communication skills, adaptability, and a positive attitude towards our brand and core values.

How does the company encourage employee growth?

Pandora is committed to career progression for its employees and invests in talent development to help individuals grow and succeed within the company.

Can I apply if I have a disability?

Yes, we encourage all candidates, including those with disabilities, to apply. If you require reasonable adjustments during the interview process, please inform us as soon as possible.

What does the company culture look like?

Pandora fosters an energising and ambitious culture where employees are empowered to be themselves, embrace diversity, and strive to deliver their best work.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.