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Supervisor - Livingston (Part-time, 32hr, FTC maternity cover)

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PANDORA Jewelry

Oct 28, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
  • Monitor store sales figures
  • Handle serious complaints that have been escalated
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
  • Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

FAQs

Is this position full-time or part-time?

This position is part-time, with 32 hours per week.

What is the duration of the contract for this role?

This is a fixed-term contract (FTC) for maternity cover.

What type of pay structure can I expect in this role?

You will receive a competitive hourly rate of pay, along with the potential for a monthly bonus of 10% if sales targets are achieved, and potentially 20% if stretch targets are met.

Are there any employee benefits associated with this position?

Yes, the role includes a generous employee discount, an annual jewellery uniform allowance, access to an online benefits platform with discounts, and free support for health and wellbeing through the 'Retail Trust'.

What kind of experience is required for this supervisor role?

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. Candidates should demonstrate the ability to drive sales and profitability in-store.

What are the key responsibilities associated with this role?

The key responsibilities include overseeing sales floor operations, motivating the team, sharing product knowledge, handling escalated complaints, achieving personal and store sales targets, and managing store operations.

What qualities are you looking for in a successful candidate?

The ideal candidate should have a passion for customer service, strong communication skills, be adaptable to changing business needs, and possess a positive attitude with enthusiasm for Pandora's products and values.

Is there a requirement to work under pressure?

Yes, enjoying a fast-paced, sometimes high-pressured retail environment is essential for this role.

What kind of support is provided for employee well-being?

Employees have access to free support through 'Retail Trust', which offers assistance with health and wellbeing, financial advice, legal aid, and more.

How can I apply for this position?

If you're interested in this opportunity and possess the relevant skills, please click 'apply' to submit your application.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.